BRENDA TSCHUMPER

Poynette, WI ***** 608-***-**** adntq2@r.postjobfree.com

Professional Summary

Customer and Personal Service Time Management Education and Training Instructing Transportation Operation Monitoring Installation Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Skills

Customer Oriented

Project Management and Development

Team Building

Inventory control

Multi-site operations

Logistic Management

Risk Management

Skilled in mediation

Merchandising expertise

Point of sale Systems

Vendor sourcing and negotiations

DOT regulations

Opening and closing procedures

Pricing controls

Planograms

Blueprints

Work History

Customer Service Associate 10/2016 to 02/2020

Kwik Trip – Lodi, WI

Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Helped customers complete purchases, locate items and join reward programs. Decorated and merchandised quality bakery goods to build business reputation and revenue base.

Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Completed inventory counts and ordered merchandise. Field Project Supervisor 03/2005 to 10/2013

Walmart Corporation – Sun Prairie, WI

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Instruct staff on how to handle difficult and complicated sales. Assign employees to specific duties.

Enforce safety, health, and security rules.

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

Placed orders for fixture and inventory.

Oversee construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards, and comply with government regulations.

Office Manager 07/1995 to 11/2005

Car Dee Feeds – Poplar Grove, IL

Monitor the facility to ensure that it remains safe, secure, and well-maintained. Hire and terminate clerical and administrative personnel. Acquire, distribute and store supplies.

Manage leasing of facility space.

Plan, administer and control budgets for contracts, equipment and supplies. Office Manager 06/1995 to 11/2004

IL

Monitor the facility to ensure that it remains safe, secure, and well-maintained. Hire and terminate clerical and administrative personnel. Set goals and deadlines for the department.

Acquire, distribute and store supplies.

Dispose of, or oversee the disposal of, surplus or unclaimed property. Scheduled trucks for delivery and load pick-up.

Prepared product quotes for the Sales Department.

Education

High School Diploma: General 06/1979

Belvidere High School - Belvidere, IL

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