Front Office Coordinator

AMAN BISHT

Flat no *** Buga House Khar West Mumbai 400052 Email id:************@*****.***

Mobile:+91-704*******

Objective

To work in a challenging environment which gives me opportunities to learn

and improve myself professionally and thereby contributing to the growth of organization.

Summary of skills:

More than 3 years and 2 months of progressive experience in Housekeeping department

Skilled in building and maintaining good relationship with quest

Multi-tasking with ability to work under pressure.

Patience, enthusiastic with excellent Housekeeping skills

Educational Qualification:

Bachelor’s degree in Hotel management and catering technology from Rizvi college in the year 2016

HSC from G.I.C Tanakpur Champwat

SSC from G.I.C Tanakpur Champwat

Computer skill:

Basic knowledge of computer like Microsoft word, Powerpoint, Excel.

Professional Experience:

JW Marriott Hotel Juhu Mumbai (April 2014 to September 2014) All Department (Internship Program)

Housekeeping

Front Office (GRE, At your service)

Food and Beverage

Food Production

Sofitel Mumbai BKC (March 2017 TO July 2018)

Associate / Desk Coordinator

Maintaining report and restore all guest supplies.

Give training to the new joiner’s.

Learned about various chemicals used in daily housekeeping practices.

Issues keys supplies to housekeeping attendants

After finishing the work helping the supervisors in their work like checking the rooms, taking updates about the guest profile, etc.

Handling guest laundry with the proper manner and standard.

Coordinate with front office regarding VIP arrival and their preferences.

St. Regis Mumbai (July 2018 to march 2021)

Dash coordinator

Perform all other duties as required.

Supervises /manages the housekeeping team to include efficient staffing, team member development training, performance management and policy enforcement.

Making sure that guest’s bedrooms, corridors are serviced in accordance with company standards.

Report any hygiene issues and following up as necessary.

Taking proper care and maintenance and upkeep of guest rooms.

Updating the data book with the information like VIP in house, VIP arrivals, today occupancy percentage, arrivals and departures.

Follow up with the concerned department any case of guest request and complaint.

Making minibar loss report with reason.

Prepare the room discrepancy list for front office

Handling the lost and found procedures and all enquiries

FACILITY EXECUTIVE (ONGC) (april 2021 till now)

Arrangement of all consumables and supplies for Client / VIP visits

Effectively manage Facility team to ensure an on time deliverable system.

Preparing the Daily/weekly and monthly reports.

Collecting all documents from vendors for compliance audit.

Monitoring the mail room activities.

Inspect the turn out and attendance to the staff and sign the shift register

Monitoring of Housekeeping related activities.

Assign Guest Rooms and common Areas to Housekeeping staff.

Hire train and Discipline Housekeeping staff.

Give Regular Reports to senior management.

Personal information

Name: Aman Bisht

Date Of Birth :10/05/1995

Relationship: single

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