Relief Manager Customer Service

TEKESHIA DAWSON

adntp1@r.postjobfree.com

I have held managerial positions for years. I have been awarded for my customer service skills as well as team work. I love to encourage others i work with to do better. I love working with the public of all ages. I have volunteered with the community working and coaching kids ages 4-18 as well. I am always punctual and on time for work and eager to learn new skills to help improve my job. I am very outgoing and easy to get along with because of the communication skills i have learned over the years of working in customer service. Experience

A/B Operator Oct 2016 - Present

Frito-Lay, Jonesboro, AR (US)

I do inventory, adding and subtracting products when needed to fulfill orders. Make sure orders are correct before going out. Load trucks by hand or forklift when needed. General Manager Mar 2016 - Aug 2016

Backyard Burgers, Jonesboro, US

Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Operated the drive-through window and sales register quickly and efficiently. Greeted customers and provided excellent customer service. Pleasantly and courteously interacted with customers. Maintained high standards of customer service during high-volume, fast-paced operations. Cross-trained and coordinated scheduling with team members to ensure seamless service. Verified that prepared food met all standards for quality and quantity. Followed food safety procedures according to company policies and health and sanitation regulations. Strictly followed all cash, security, inventory and labor policies and procedures. Performed all position responsibilities accurately and in a timely manner. Built loyal clientele through friendly interactions and consistent appreciation.

Manager Aug 2013 - Mar 2016

Dollar General, Jonesboro, US

Greeted customers and provided excellent customer service. Pleasantly and courteously interacted with customers. Cross-trained and coordinated scheduling with team members to ensure seamless service. Handled currency and credit transactions quickly and accurately. Strictly followed all cash, security, inventory and labor policies and procedures. Performed all position responsibilities accurately and in a timely manner. Relief Manager Feb 2005 - Mar 2013

Waffle House, Jonesboro, US

Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Greeted customers and provided excellent customer service. Pleasantly and courteously interacted with customers.

Cash Office Associate Sep 2008 - Dec 2009

Kohl's, Jonesboro, AR (US)

I counted store tills and put them out at store opening and counted them down nightly. Prepared store deposits for the day. Handled customer service as far as returns and charge card payments. Worked other departments and register when needed.

Shift Manager Aug 2001 - Jul 2004

Backyard Burgers, Conway, US

Operated the drive-through window and sales register quickly and efficiently. Demonstrated integrity and honesty while interacting with guests, team members and managers. Handled currency and credit transactions quickly and accurately. Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.

Skills & Specialization

Administrative Or Clerical, Sales, Retail Sales, Positions, Retail, Ar, Billing And Collections, Customer Service, Customer Service Oriented, Messages And Contact

Education

Cotton Boll Technical College Jan 2001

Business

Burdette, US

Osceola High School Jan 1998

Osceola, US

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