Operations Manager Front Desk

Syed Waqas Hussain Abid

Contact: 033******** (Mobile)

021******** (PTCL)

Email: ****************@*****.***

OBJECTIVE:

To work as a professional with continuous hard work, management attitude, discipline and dedication through proper training under your organization’s respect and prove my worth and abilities.

Professional Experience:

United Bank Limited (UBL):

Working as a RELATIONSHIP OFFICER at Jinnah International Airport UBL Lounge since June 2018.

Responsibilities:

Ensuring the smooth day to day running of the lounge, ensuring that a good service is delivered to Passengers.

Completing monthly reports and providing regular updates in co-ordination with the Management.

Ensuring all health and Safety and Food and safety legislation is adhered to.

Maintain good relationship with clients so that the business can maximize.

Managing customer expectations, identifying new business market.

Performing front desk officer facilities to customer.

Worked in UBL Contact Centre as a Phone Banking Officer since Dec 2015 to May 2018.

Responsibilities:

Ensure Customer service excellence by displaying complete bonus to the customers query/problems

Delivering service with requisite courtesy and accuracy

Nil Defects (100% adherence to product and process)

Ensuring Nil Customer complaints

Escalating/highlighting customer problem incidences

Adherence to service and sales compliance

Cross-selling/upselling on set products (assets and liabilities products)

Ensuring process efficiency by achieving set targets of call quality

Sending the emails to the concerns to resolve the customer issues

To maintain follow up of customer issues till the resolution of the complaints

Control Union Pakistan (Pvt) Ltd:

Executive Operations Manager (3 months contract base)

Responsibilities:

Handling multiple tasks related to Inspection & Certification.

Looking after inspection nominations received from United Nation World Food Program (UNWFP) and United Nation Children’s Fund (UNICEF).

Reporting on daily basis to World Food Program (WFP).

Follow up with production unit and filed inspectors.

Generating of invoice and follow up of payments.

Issuance of Quantity and Quality certificates.

Professional Skills:

Punctual, responsible & dedicated.

Considerate about others’ opinions, yet able to make a firm decision on my own.

Potential to cope with pressures of tight deadlines and demanding schedules.

Excellent team-building and communication skills.

Internship:

6 weeks Internship in Govt. Of Pakistan Ministry of National Food Security and Research Department of Plant Protection.

Training in following areas:-

Plant Quarantine and Mitigation Measures.

Pesticide Registration and Formulation.

Locust Survey and Control.

Seed Testing and certification Procedure.

Academic Qualification:

Master in Business Administration(MBA):

MBA is continuing from IQRA University.

Bachelor in Science(BS):

BS has completed with 1st Division from

Department of Agriculture and Agribusiness Management

University of Karachi (2014)

F.S.C Certificate:

F.S.C certificate from D.J. Sindh Govt. Science College.

S.S.C. Certificate:

S.S.C. Certificate from Karachi Board.

CIT:

Certificate in Information Technology from Global Computer Institute. (2012)

Contents:

Windows, Ms. Office, Adobe Photoshop, in page, Internet, I.T etc.

PERSONAL:

Father’s Name : Syed Abid Hussain

Religion : Islam

Date of Birth : 03-11-1990

Nationality : Pakistani

Address : House # R-22 Jamal-e-Ibrahim Society near Quaidabad Karachi-22

N.I.C : 42501-6332033-9

Domicile : Sindh (Karachi)

Status : Married

REFERENCE: Reference will be furnished upon request.

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