Brian Haley

617-***-**** adntdi@r.postjobfree.com Haverhill, MA 01830

SUMMARY

Dedicated employee known for punctuality, being flexible, strong attention to detail, meeting deadlines and resolving customer related service affecting issues pursuing employment options where good customer service and positive attitude will make a difference. EXPERIENCE

Service Representative, Verizon Enterprise, December 1987-October 2018 Taunton, MA

Escalated complex issues and set up appointments for further service. Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Shared detailed information regarding options to help customers make decisions. Assessed customer account information to determine current issues and potential solutions. Processed customer account changes using proprietary software. Resolved customer concerns with friendly and knowledgeable service. Set up and activated customer accounts.

Fielded customer complaints and queries, fast-tracking them for problem resolution. Asked probing questions to determine service needs and accurately input information into electronic systems.

Administration Manager, Verizon Enterprise, September 1993-April 1996 Andover, MA

Conducted staff performance evaluations to monitor progress and recommend professional development plan.

Identified and solved problems to enhance management and business direction. Delivered comprehensive training to newly hired Service Representatives Communicated company policies and demonstrated work routines and documented performance.

Liaised with customers, addressed inquiries and answer billing questions to provide outstanding customer care.

Managed daily operations within call center office by supporting continuous delivery of excellent services and care.

EDUCATION AND TRAINING

High School Diploma

Boston High School, Boston, MA March 1985