Saylin Vento

North Miami, FL *****

adntb5@r.postjobfree.com

786-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Licensed Insurance Agent

Distinguished Health Solutions Inc - Miami, FL

March 2020 to Present

Developed Advanced Sales Techniques, Identifying Sales strategies for Potential Clientele, managing Client Portfolios, Handling Policy Renewals, Managing Lead Generators, setting Appointments for Contracts with Carriers, Payroll.

Manager

RAUL MUNOZ HAIR STUDIO - Bal Harbour, FL

June 2018 to Present

ADDRESS: 9801 COLLINS AVE, BAL HARBOUR FL

DUTIES:

Open and close spa daily. Manage all front desk tasks, including but not limited to, maintenance of client records - client sensitivities and other bodily concerns, along with credit card information and personal schedules. Communicate new and prior appointment reservations to the according stylist. Create a lasting relationship with clients, ensuring their return. Promptly and courteously answer multiple incoming calls to assist customers with booking appointments and answer frequently asked questions. Handle all client complaints and concerns politely and professionally, while finding a solution in a timely manner. Monitor the upkeep and sanitation standards in the salon and notify staff when standards are not being met. Update, maintain and collect timekeeping information, incorporate a variety of deductions periodically, balance and reconcile payroll, deposit and repot taxes, and issue pay and pay related information to staff.

Cashier

PANERA BREAD - Aventura, FL

February 2018 to June 2018

ADDRESS: 18111 BISCAYNE BLVD, AVENTURA FL

DUTIES:

Counted money at beginning and end of each shift to ensure amounts are correct and that there is adequate change for the remainder day. Assisting customers throughout the entire checkout process by informing them of all ingredients in the desired dish and help with meal decisions. Honoring and redeeming gift cards or membership points, while maintaining an awareness of all advertisements and promotions. Communicated customers requests to management, along with notifying kitchen of any incorrect orders. Totaled price and tax on merchandise purchased by customers using cash register handling up to 4000 dollars. Demonstrated trustworthiness by reconciling tills and closing store at end of shift independently.

Receptionist

MASSAGE ENVY - Aventura, FL

September 2017 to December 2017

ADDRESS: 20633 BISCAYNE BLVD, AVENTURA FL

DUTIES:

Followed the pre-assigned opening and closing procedures for each spa station daily. Managed all front desk tasks, including the maintenance of client records and lab data. Greeted and checked in all guests in a warm and friendly manner to create a positive first impression of the spa. Provided clients with detailed instructions on how to fill out intake forms. Communicated all client reservations to appropriate staff. Called clients to confirm upcoming appointments. Answered a high-volume, multi-line telephone promptly and courteously. Consistently followed all required protocols for scheduling spa appointments. Maintained expert knowledge and awareness of spa appointment availability. Remained polite when speaking with difficult guests on the phone. Handled guest complaints calmly and professionally. Followed through with client requests in a timely manner. Communicated effectively with management concerning important customer issues, along with any relevant schedule changes. Maintained a solid knowledge base of all spa and resort products and services. Served as a primary point of contact for members and guests for information on spa products and services. Promoted salon-exclusive products to increase retail sales. Entered customer demographic and preference data on salon computer database. Offered appointment information updates to guests in a polite and courteous manner. Processed guest credit card information for salon services. Restocked linen, lotion, oil, and aromatherapy diffuser in all areas of the spa. Performed inventory and restocking walk throughs of the spa as necessary. Oversaw the upkeep of the entire facility and notified maintenance for service repairs. Maintained the front desk workstation by keeping it clean and free of personal items. Education

High School Diploma

Robert Morgan Educational Center - Miami, FL

June 2017

Skills

• Inventory Management

• Payroll

• Scheduling

• Microsoft Word

• Time Management

• Personal Assistant Experience

• QuickBooks

• Mac OS

• Excel

• Organizational Skills

• Intake Experience

• Facilities Maintenance

• Microsoft Windows

• Social Work

• Crisis Intervention

• Case Management

• iOS

• Insurance Sales

Certifications and Licenses

Life and Health Insurance

September 2020 to September 2022

2-40 Health Insurance Agent

Property & Casualty License

Contact this candidate