Client Services Contact Details

CURRICULUM VITAE

OF

Nomsa Themane

FLAT C NO 3 PHASE 1 ALEXANDRA

TOWN SHIP JHB 2090

CELLPHONE: (081*******) OR (074*******)

EMAIL ADRESS: **********@*****.***

EDUCATION:

SENIOR CERTIFICATE (GRADE 12)

Northview High 12 School 2005

Completed Grade Commercial Subjects

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COMPUTER LITERACY:

●Microsoft Office 95, 98, 2000, 2007, XP including all relevant applications.

●Quattro Pro

●C++

●Turbo Pascal

●Pastel

PERSONAL ATTRIBUTES:

I possess good interpersonal and communication skills and can relate to all kinds of people. I am a highly motivated individual with the ability to be creative and generate innovative ideas. I can work well in any team orientated set-up and am able to build strong working relationships. My positive attitude, willingness to learn new skills and potential to assume a thought or people leadership role would greatly benefit any work environment.

Furthermore, I am self-starter with the ability to take the initiative in my own development within an organization.

ADDITIONAL PERSONAL DETAILS:

●Female

●Single

●Date of Birth : 04 November 1987 ● ID No : 871**********

●Home Languages :isiZulu, isiXhosa, English

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OtherCitizenship Languages

Criminal Record

Health

Disabilities

Active Interests

Hobbies

:: South Afrikaans, African Setswana, isiNdebele, seSotho and Sepedi

: None

: Excellent

: None

: tennis

: Singing and Reading

Employed as a Collections Officer, at Norton Lambrianos ( now Nds) From 10 Nov 2008-15 February 2010

Principal Accountabilities

●Debt collections

●Client Services

●Handling Nedbank and Mfc accounts

●Responsible for growth of own profile

Knowledge Acquired

●Time management

●Problem solving

●● ClientTeam supportservices

Employed as a Collections Officer, at KRB law firm From 16 February 2010- June 2013

Principal Accountabilities

●Debt collections

●Client Services

●Handling City of Jhb queries at city of Jhb Service desk(thuso house)

●Responsible for growth of own profile

Knowledge Acquired

●Time management

●Problem solving

●Client services

●Team support

●Work etiquette

● Multilingual

Employed as a Collections Officer, at Dmi Attorney’s From July 2013-july 2015

Principal Accountabilities

●Debt collections

●Client Services

●Handling City of Jhb Municipal accounts

●Responsible for growth of own profile

Knowledge Acquired

●Time management

●Problem solving

●Client services

Employed as a Team Leader, at Mogaswa Inc Attorneys From 1st September 2015- 6th February 2017

Principal Accountabilities ● Customer Care

●Staff Management

●Administration

●Handling queries at city of Jhb service desk (thuso house)

●Managing campaigns, sms’s and sending out municipality terminations and pre-terminations.

●City of Jhb client reports, (daily, weekly, monthly reports and invoices)

Knowledge Acquired

●Management Skills

●Leadership

●Analytical Thinking

●Planning and Organizing Time Management

●Problem Solving

●Client Services

●Telephone Skills

●Verbal communication

●Listening

●Professionalism

●Informing others

●Handles Pressure

●Team support

Employed as a Team Leader, at NMS Management Solutions Inc Attorneys From 1st October 201- till date

Principal Accountabilities

● Customer Care

●Staff Management

●Administration

●Handling queries at Mogale City Local Municipality service desk.

Program used

●Excel spreadsheet

●Sap

●Excalibur

Ajs

●Voyager

●Aventail/junos

●Microsoft Word

●Microsoft Outlook

●Lexpro systems (legal system) enquired January 2017

●Swordfish

REFFERENCES:

Michael Neluheni ( Mogaswa manager)

Contact Details: (011-***-**** ( tel) (082-***-**** (Cell)

Michelle reddy (Krb manager)

Contact Details: (011-***-****

Sharonne Cooke (Dmi Attorneys Manager)

Contact details :( Tel) 087-***-****

Kgosi Ramatsui (Norton Lambrianos)

contacts details : 062-***-**** (mobile)

Nms Management ( 010-***-****)

Contact this candidate