Business Development Manager

Neeru Gabriel

CONTACT

Address

** ******* *****

Cranford, Middlesex

TW5 9SG, United Kingdom

Mb.075********

Email: *******@*****.***

PERSONAL STATEMENT

A conscientious and professional Business Development Manager with extensive experience in Administration and Management roles, currently seeking a new position of HR Manager/Management/Hospitality. A highly organised and efficient individual, whose thorough and precise approach to work/projects has yielded excellent results.

April 2012 – present

February 2012 –

March 2012

April, 2011 –

December 2011

WORK HISTORY

Business Development Manager/Direct Assistant to

Practice Manager at Sriharans Solicitors, London

• Working directly under the Practice Manager

• Liaising with clients in the office and by telephone

• Expanding the clientele

• Assisting in the preparing of marketing and events for the Firm

• Dealing with the Home Office, Tribunals, High Courts and Judicial Review procedures under the

supervision of the Senior Partner, got good working knowledge of the Immigration practice (UK)

• Preparation of briefs and bundles for Barristers & Courts for Immigration matters

• Preparation of Judicial Review Applications

• Reorganised the meeting booking process,

implementing an online system which all staff can

access

• Carrying out signposting and referrals in consultation with the Supervisors

• Contribute to maintaining a safe and healthy working environment.

• Contribute to maintaining and improving office

procedures

• Ensuring compliance with Equality and Diversity

Policy

• Maintaining the office to higher standard

• Any other duties which from time to time are required by the firm

Customer Service Agent at Heathrow Airport, London

• Helping passengers with their queries

• Queue handling at immigration (Airside) and check-in area

(landside)

Catering Assistant at ZSL London Zoo

Being a Catering Assistant my job was to work in Oasis Café

& Restaurant and all the areas of the catering department and customer Service was the first priority. My duties on November 1999 –

September 2010

July 1997 –

August 1999

daily basis included:

• Worked in the coffee bar, hot counters

• Worked on the Till and handling the cash

• Stock taking

• Taking temperatures of the different fridges and machines.

• Taking part in training schedules organized by the ZSL.

• Checking table and chairs every morning, seating the guest, watch to see if customers need any help

Secretarial Assistant at World Bank Aided RCH Project, NRHM, Health Department, Panchkula, Haryana (India)

• Actively involved in preparation of Project

Implementation Plan (PIP) for the year 2010-11 with Project Director/ Directors which was submitted to Govt. of India, Ministry of Health & Family Welfare, New Delhi

• Preparation and compilation of MIS Reports (all type of expenditure reports)

• Compilation of reports of all the Health Department schemes

• Preparation of appraisal reports of the field staff (21 Districts)

• Dealt with day-to-day administrative tasks such as sending letters and emails

• Preparation of presentations for conferences,

meetings

• Comprehensive use of all MS Office programmes

• Maintained other official records like attendance register, diary despatch etc.

• Participate in various trainings/seminars and other cultural activities for promotion of the project

• Setting up of conference halls/rooms

Computer Operator at Haryana State electronics

Development Corporation, Chandigarh (India)

• Dealt with day-to-day communication like making bills, quotations, routine letters etc.

• Preparation of tender documents

• Preparation of comparative statements of tenders EDUCATION

• Masters in Hospitality Management with Merit at

University of West London, Ealing, London

• Advanced Diploma in Human Resource Management -

Level 5 along with Strategic Planning

• Post Graduation in Hospitality Management at University of West London, Ealing, London

• Graduate Certificate in Hospitality Management at University of West London, Ealing, London

• Bachelor of Arts from Panjab University, Chandigarh

(India) [Equivalent to British Bachelor Degree]

• 1 year Diploma in Computer Science

Case Study, Reports &

Portfolio (Graduate

Certificate in Hospitality

Management)

• Done case study on Little Chef restaurant, London. The main objective was to critically debate and find what the policies are and a practice in Human Resource Little Chef is using to achieve service quality.

• Food and Beverage Investigation “Radisson Edwardian Heathrow Hotel”. The main objective of this report was to explore the Food & Beverage Department of the restaurant The Brasserie.

• Report on Marketing Plan for “Domino’s”

• Report on “Starbucks”. The main objective of this report was to explore the global and UK market share of the Starbucks.

• Review of annual Report for “Carluccio’s”. This report aimed to analyse financial report of Carluccio’s on the basis of financial statement of the company.

• Made Work Portfolio during the placement period

mentioning different achievements.

• Report for work portfolio - “A comparison of the management practices at ZSL Oasis Café & other catering outlets at London Zoo with management theory in the hospitality industry”. The main objective of this report was to explore the HRM strategies, training to staff, employee retention and active human resource scheduling and labour turnover at ZSL (Zoological Society of London) Oasis Café and other catering outlets of London Zoo. Reports, presentations &

Article (Post Grad.

Diploma in Hospitality

Management)

• Project Management

• Globalisation and Global Challenges in Tourism and Hospitality

• Critical Issues in Hospitality

• Leadership and Management

• Strategic Hospitality Developments

• E-Commerce

Trainings • Attended Immigration, Human Rights and Family Law Conference 2016 organised by ASLLUK in the UK –

September 2018

• Level 2 Training in Food Safety Catering from Chartered Institute of Environmental Health, London (19 May, 2011) Achievements • In 2009, awarded incentive for best performance from the higher authorities of Health Department (NRHM) for the involvement in making Project Implementation Plan for the Department which was submitted to Govt. of India, Ministry of Health & Family Welfare.

• In 2011-12, selected and sponsored as Mentor in

University of West London to give guidance and help to the new International Students.

Additional Skills Language:

English-Fluent, Hindi-Fluent, Punjabi-Fluent

IT: 24 years experience

Interests Photography, Listening to songs, animals

Contact this candidate