De’Ayohnna Smith

*** **** ****** ******, *********, NC 28144

Phone: 336-***-**** Email:adnt0u@r.postjobfree.com

Career Profile

Self - Motivated and dedicated team player seeking to gain further expertise in the Marine Biology field that fosters personal and professional growth. Accustomed to working in fast paced environments and excellent at providing quality customer service to diverse populations with minimum supervision. Proficient in Microsoft Office: Word, Excel, PowerPoint, CRM Databases and various Point of Sale Systems.

Education

LIVINGSTONE COLLEGE SALISBURY, NC

Bachelor of Science Anticipated: May 2020

Major: Biology High Honors: 3.4 GPA

Qualifications Inventory

Detailed-Oriented

Great at Multi-Tasking

Adaptable to Change

Effective Leadership Skills

Innovative Problem Solver

Customer Service Driven

Organized

Quick Learner

Interest in Marine Life

Professional Highlights

Provided quality customer service through professional and friendly interaction.

De-escalates tier II and III concerns from customers to ensure high satisfaction rates.

Manage staff and create schedule for 30 sales associates, service desk and cashier personnel.

Determined charges for services requested, collected deposits or payments at the service desk.

Responsible for in/outbound calls related to healthcare benefits and insurance upgrade options.

Performed payment transactions to ensure members receive satisfactory service and quality goods.

Employment History

Target Winston - Salem, NC

Supervisor May 2015 - Present

Blue Cross Blue Shield Winston - Salem, NC

Sales Representative May 2015 - August 2015

Sam’s Club Winston-Salem, NC

Cashier January 2014 - June 2015

Leadership Affiliations

Inductee, Biology Honors Society February 2019 – Present

Member, Biology Club January 2019 – Present

Miss Sphinx Alpha Phi Alpha Fraternity, Inc. December 2018 – Present

Miss Blue Bear Buddy Mentor Leadership Program August 2018 – Present

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