Sponsor Desk Assistant

Krysta A. Landrum

**** ******* ***** #**** • 816-***-****• ******.**********@*****.***

OBJECTIVE

A challenging position where my education, training and related experience will contribute to the overall

success of an organization.

QUALIFICATION SUMMARY

Demonstrated skills in promoting and maintaining positive relations with all customers and potential

customers. Comply with all department and company policies and procedures. Perform as a team

member in allocating and coordinating required workflow. Attention to detail, organizing, accuracy and

managing daily tasks. Possess strong interpersonal, written, verbal and presentation skills. Excellent

communication and human relation skills.

EMPLOYMENT HISTORY

Farmer’s Insurance Group, Licensed Producer, Olathe, KS-2014- Current

Inbound calls from our policyholders, and agents requesting expert insurance information on particular policies. Also assist my supervisor with keeping track of team metrics. Side by side and training with new hires. Completed

producer licensing training and passed state exam.

Apria Healthcare, Customer Service Lead, Overland Park KS 2013-2014

Assisted members with scheduling for their healthcare needs. Received high volume calls on a day to day basis

regarding assisting the members. Multi-tasking with my calls and my floor calls by answering questions as needed

and taking over supervisor calls. Always available for side by sides with new hires to show the actual floor work. Promoted six months from my start date from a Customer Service Representative to a Customer Service Lead

because of showing great compassion and learning the systems quite fast.

UPS Human Resource Service Center, Case Manager, Overland Park, KS 2011- 2012

Must have high quality attention to detail for review of legal documentation for Short Term Disability and

FMLA Leave. Receiving high volume phone calls from employees, supervisors, and the Human Resource

representatives. Approving, denying, closing, and canceling cases per the information reviewed. Providing the

best customer care to all employees or proxy.

Hooper Holmes H&W, Exceptions Analyst, Contractor, Olathe, KS 2011

Set up rescreens and makeup events for participants per sponsor request. Engaged examiners

to scheduled events according to their work schedule. This involved high volumes of communication and

organization. Also, completed events by paying examiners their due fees. Exhibited top of the line customer

service skills.

Prescription Solutions of UHG, Customer Service Advocate, CPhT, Overland Park, KS 2008 -- 2011

Worked 12/08-06/09 as contractor and hired as full time associate thereafter. Received high call volumes in regards to Customer Care with orders for prescription refills and new prescription request. Also assist on the Help Desk team to provide Commercial and Long Term Care pharmacies with processing of claims. Adhere to monthly matrix as well. Handled the outgoing mail for the Correspondence Team while on the

night crew.

InMotion Entertainment, Sales Associate, Atlanta, Ga - 2007 - 2008

Day to day duties would consist of up-selling upscale electronic products. Assisted with any questions or concerns in regards to the Hartsfield-Jackson Atlanta International Airport. Always attempted to provide

upbeat motivation for the team morale.

Sprint/Nextel, Subpoena Compliance-Legal Compliant Contractor, Overland Park, KS 2006 - 2007

Worked closely with the District Attorneys and Detectives via telecommunication or complying with

subpoenas, court orders and search warrants in a timely matter. Served on the Immediate Response

Team sending confidential documents to the DEA within a delay during court sessions.

Fort Hays State University, Desk Assistant, Fort Hays, KS 2005 - 2006

Was responsible for retrieving mail for over 100 residences within a particular dorm. Worked closely with

the dorm leads to ensure weekly schedules were accurate. Assisted in the office and provided daily

clerical tasks by answering phones and scribing documents using Microsoft Word and Excel.

Nebraska Furniture Mart, Inc., Customer Advocate, Kansas City, KS 2004 - 2005

Provided each customer with the best customer service while signing each up for store credit cards and insurance plans. Rotated cashier duties as required for the sales team. Was responsible for counting drawer over $10,000.00 for accuracy to ensure drawer was never over or under the required amount.

EDUCATION

Fort Hays State University, Fort Hays, KS, 2005 - 2006

Kansas City Kansas Community College, Kansas City, KS. Earned 3 College Credits Hours Prior to graduating from high school.

CERTIFICATION

Completed National Certification as a Pharmacy Technician, 2010.

Property and Casualty Producer/Agent License, 2014

SPECIAL SKILLS

78 WPM, 10-key stroke, Power Point, Excel, Fax, Email.

Volunteer with the Girl Scouts of Bonner Springs, KS.Troop # 777

Co-Director of Children’s Church at Metropolitan Baptist Temple.

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