Support Representative Front Desk
Resume:
CURRICULU VITAE
N a m e : I m r a n K h a n
About me
Customer Service Representative with over 4 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.
Contact Details
******.********@*****.**
Ganesh m Colony
Aurangabad
Linkedin.com/in/Imran-khan-
793250216
S ummary S k i l l s
Work as senior front desk customer support
representative specializing to resolve client
issues. Having experience to resolve all stages
of the customer support related issues along
with realizing them to be given all our
attention to make it pleasant.
Work as senior front desk customer support
representative specializing to resolve client
issues. Having experience to resolve all stages
of the customer support related issues along
with realizing them to be given all our
attention to make it pleasant.
• Prior experience in Microsoft suite.
• Always willing to learn new skills.
• Excited to learn new software applications or new concept.
• Front desk management.
• Strong decision maker.
• Complex problem solver.
Professional experience
Customer Support Representative International Inbound US Voice process. Concentric Solution Pvt Ltd. Aurangabad, Maharashtra. Job Responsibilities:
• Handle 100+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services.
• Daily spending 10% of your time learning about new product, features, & solutions.
• In our task it's mandatory to achieve the 70% customer satisfaction rating.
• Solving complex customer problems and ask politely insightful questions with client to get the root cause of the customer’s problem.
• Our responsibility to determine the best solution of any issues of client.
• Take a feedback from the customer on the efficiency of the customer service process.
Oct 2017 – Jan 2020
Feb Present
June 2015 – Apr 2017
Customer Support Representative International Inbound US Voice process. Verizon Info Tech Pvt Ltd. Aurangabad, Maharashtra.
• 2011 – 2014, Graduation with BSC science stream, from Dr. Baba Saheb University.Aurangabad.
• 2010 – 2011, H.S.C with Science stream from Maulana Azad College of Science, Arts and Commerce, Aurangabad.
• 2007 – 2008, S.S.C from Talat Secondary and High Secondary School, Aurangabad. Job Responsibilities:
• Handle more than 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services
• Always maintain the records of customer interactions, inquiries, comments, and complaints.
• In our task it's mandatory to achieve the 70% customer satisfaction rating.
• It's our major duty to maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Provide high quality technical support via telephonic, email and chat to our customers across the globe.
• Take client complaint and forward this complaint to concerned department.
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Educational Qualifications
• 2011 – 2014, Graduation with BSC science stream, from Dr. Baba Saheb University.Aurangabad.
• 2010 – 2011, H.S.C with Science stream from Maulana Azad College of Science, Arts and Commerce, Aurangabad.
• 2007 – 2008, S.S.C from Talat Secondary and High Secondary School, Aurangabad. Hobbies & Interest
• Reading.
• Playing Football
• Travelling
Basic Details:
• Date of Birth: 29/Nov/1991
• Gender: Male
• Nationality: Indian
• Marital Status: Married
Languages Known
• English
• Hindi
• Marathi
• Urdu
Contact this candidate