PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

JENNIFER ALLEN

**** * ***** **, *****, Ut 84044, 385-***-****, adnsun@r.postjobfree.com Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Call management Issue research Billing error resolution Complaint resolution Account updates Inbound call management Paperwork management Microsoft Word Decision making Written communication Task prioritization Time management Customer relations Detail oriented

Inbound customer service November 2010 - January 2012 Discover Card West valley city, Ut

Investigated problems using multiple databases and applications to identify causes and optimal solutions. Increased per-customer revenue with offer of value-added credit opportunities during customer service calls. Handled technical questions about compound interest resolving 98% of questions with one call. Taught customers how to avoid future issues, advising on available tools and alternative strategies for managing different concerns.

Settled disputes over service and product issues with excellent conflict mediation skills and expertise in internal procedures.

Fielded as many as 4 calls per hour while maintaining excellent call statistics. Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans.

Updated records with all interactions and customers transactions. Avoided revenue losses with diligent attention to customers' needs and complaints. Onsite property manager September 2007 - November 2010 AA Alpine storage Salt lake city, UT

Adhered to all applicable federal laws, rules, and regulations relating to rental agreements, tenant rights, and maintenance issues.

Conducted unit move-out inspections to identify necessary repairs and record damages. Maintained positive public image by keeping grounds updated and clean. EDUCATION

Handled operational oversight for 1100 rental units including setting budgets and supervising office staff. Managed all property records, including tenant files, financial accounts, and maintenance histories. Monitored leasing terms and conditions, making adjustments to standard leases when necessary. Identified and quickly addressed any property requirements, closely following applicable regulations and owner requirements.

Satisfied both tenants and owners, effectively managing relationships and handling routine needs. Receptionist March 2006 - September 2007

Ray Keller construction Bountiful, Ut

Maintained well-organized physical and digital records for busy construction office. Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces.

Conveyed information to internal and external parties by drafting letters, memos, and emails. Answered 100+ calls per day using multi-line system and took messages or directed callers to correct personnel.

Ordered, received, and replenished office supply inventory and managed office-wide requisitions. Coordinated master calendar, including scheduling appointments, meetings and events for staff. Supported customers with prompt answers and personalized support for both callers and visitors. Planned successful business events using strong organizational, planning and problem-solving abilities. Organized efficient, easily accessed file system for digital and physical records. Nail technology October 2020

Cameo college of essential beauty, Murray, UT