**** *. **** ***, *******, AZ *****
********@*****.***
Jose Baez
Objective
Looking to provide superior customer service and to exceed company and customer expectations through diligent and dedicated work.
Experience
10/2015 – 04/2020
Hertz Corporation
Phoenix, AZ
Platinum Specialist
Responsible to provide superior customer service to the company’s top accounts.
To maintain accurate customer records and open communication to ensure that customer needs were met or exceeded prior to customer’s arrival.
To tactfully resolve any issues and to maintain successful customer retention and satisfaction.
03/2015 – 10/2015
Walmart Corporation
Phoenix, AZ
[Job Title]
Collection and disposal of cardboard boxes. Removal of pallets as needed.
Sweeping and moping assigned areas, buffing floors, and assisting with waxing as needed.
Assisting with store merchandizing and store set up preparation for the next day. Greeting customers coming in and checking store receipts on customer departure to ensure and or minimize loss prevention
02/1994 – 04/2012
Avis Rent A Car
San Jose, CA
[Job Title]
To meet, greet, and assess customer’s needs, and to offer optional services for costumer’s convenience.
To maintain customer relations and retention and loyalty to the brand by building business relationships based on trust and respect.
To secure additional revenue for the company by effectively assessing customer needs and tailoring rentals using ethical practices and transparency.
Education
02/2013 – 11/2014
De Anza College
Cupertino, CA
No degree
N/A
Interests
Interested in vesting myself to provide The Clinic, and its client base a level of customer service that will ensure customer satisfaction, confidence, and referrals. It’s my major interest and commitment to represent The Clinic to the highest level, and to provide clients with kindness and respect, and to be a comforting first impression.
References
References are available on request.