Susan M. Bufkin

**** * ******* ***., *********, WI 53211

920-***-**** / adnstt@r.postjobfree.com

Core Competencies

Communication Team Building Problem Resolution

Training Standard Operating Procedures Leadership Skills

Audits Valuation Interpersonal Skills

HTS Classification NAFTA/COO Building Rapport

Import / Export Manual Post Entry / Prior Disclosure Proofreading & Correcting

Professional Experience

Charter Communications, Fond du Lac, WI 04/19 – 02/21

Regional Support Center Representative

Up-to-the-minute revising of technician routes and job priorities

Interacting with customers regarding their service concerns and troubleshooting problems

Oshkosh Corporation, Greenville, WI 10/18-02/19

Global Trade Compliance Analyst

Prepared Assist training for Engineering

Audited Customs entries for all divisions relating to validity of NAFTA claims

Anthem, Inc., Fond du Lac, WI 08/17-10/18

Customer Service Representative I

Was an advocate for members who were among Anthem’s neediest and most vulnerable

Spent time to thoroughly troubleshoot unusual problems by active listening and taking control of the call

Manitou Americas, West Bend, WI 08/13-06/16

Customs Compliance Coordinator

Developed Harmonized Tariff Schedule classification protocol for various types of industrial machines

Qualified machines for US-Australia Free Trade Agreement & NAFTA

Developed, proofread and edited SOPs & training materials

Researched and verified compliance with other government agency requirements

Researched and determined applicability of antidumping and countervailing duty cases

Mercury Marine, Fond du Lac, WI 08/10-07/13

Trade & Compliance Specialist

Conducted and monitored audits of import transactions

Investigated assists, value discrepancies and improper NAFTA claims

Established Mercury Marine in the Reconciliation program and prepared first Recon entry

Created and presented formal and informal training on valuation, classification, country of origin, anti-dumping and countervailing duty cases, C-TPAT and NAFTA

Created SOPs and proofread and edited multiple documents

Assisted two smaller divisions and maquiladora with all issues relating to import and export compliance

InterDesign, Inc. Solon, OH 2007-2008

Import/Export Manager

Successfully resolved problems & limited liability by $6M during a Canada Customs (CBSA) audit

Investigated and corrected on-going value discrepancies reported to CBSA

Managed two associates and provided training to many employees

Created SOPs and training documents; routinely proofread and edited for clarity and content

Avery Dennison Corp., Fasson Roll N.A., Painesville, OH 2005-2006

Import/Export Trade Compliance Manager

Ensured import and export compliance into and out of the United States and Canada

Encouraged inclusion of Trade Compliance into company’s Sarbanes Oxley reporting

Developed a Regional Value Content (RVC) calculation to qualify products for NAFTA, saving over $500,000 in duty each year

Contractor to KMR, Painesville, OH 2004-2005

Special Project Trade Consultant

With KMR attorneys, performed trade compliance risk assessment evaluations for 6 Avery Dennison divisions to limit compliance risk

Trained Avery Dennison personnel on topics such as classification, broker compliance and NAFTA

Created SOPs, training and legal documents; proofread and edited for clarity and content

Eagle Global Logistics, Akron, OH 2003-2004

Import Operations Manager

Honda Manufacturing of Alabama, Lincoln, AL 2001-2003

Administrator, Trade Compliance

MSAS/Fenton (EXEL) Global Logistics, Cleveland, OH 1999-2001

Regional Compliance Associate

Big Lots (Consolidated Stores, Inc.), Columbus, OH 1997-1998

Import Specialist

United States Customs Service, Cleveland, OH 1992-1997

Import Specialist

Education/Training

B.A., Political Science; Baldwin-Wallace College (University), Berea, Ohio. Graduated magna cum laude

Licenses

Customs Broker’s License, 1997

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