Product Specialist Front Desk
Resume:
Beverly Kennedy
Beauty Advisor Macy's August **, 2015 to June 30, 2020
Plano, TX 75093
***************@*****.***
Assisted customers by demonstrating all products in the Cosmetic department, such as Lancome, Clinique, Estee Lauder, and Clarins. I also covered the Fragrance department. My job included make up applications, product knowledge. Went to several training classes in Clinique and Estee Lauder.
I had my own client base and participated in department events. This included putting up product replenishment and displays. Did a lot of pre-selling for all the lines in Beauty. Replaced testers and return to vendors products when requested.
Work Experience
Front Desk Receptionist
JC Penney - In Style Salon - Frisco, TX
September 2014 to August 2015
Concierge/Front Desk Coordinator
Scheduled appointments for 34 Hair Stylists, over the phone and at check out. Advised customers with knowledge of hair products and services we offered. Matched them with the stylists that would best meet their needs and requests. Worked on salon softwear and opened and closed salon. Product Specialist
JC Penneys - Fairview, TX
April 2013 to February 2014
I worked in Sephora inside JC Penneys, and was a Certified Make-up Artist. In this position I educated clients in Skin Care and Make-up Application and Products. I have a passion for Make up and Skin Care. As a Product Specialist I provided customers with excellent customer service, with product knowledge for their skin type and addressed all
of their ;major concerns.
Education
High School Diploma in Business
R.L. Thomas High School - Webster, NY
1967 to 1970
Skills
• Worked on Millennium softwear for salon and spas
• Guest Services
• Phone Etiquette
• Millennium
• Front Desk
• Multi-line Phone Systems
• Cold Calling
• Product Demos
Additional Information
I have had several years experience in Customer Service and lots of phone work. KEYWORD SUMMARY:
I am definitely a people person and I enjoy multi-tasking, computer skills, telephone etiquette, and customer service.
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