Springfield Mo Warehouse Manager

TRACI TUTTLE

Springfield MO · 479-***-****

**********@*****.***

Team player with solid critical thinking skills and sound judgment. Takes a professional approach to completing a task. Responsible. Driven. Leader.

EXPERIENCE

JUNE 2019 – MAY 2020

EVC RECOVERY COORDINATOR, Expedia Group via Swoon

I was responsible for collecting overcharges made by the hotel partners. I researched the cause of the overcharge and shared my findings with the hotel partner in order to recover the funds owed. I worked inside software programs such as, but not limited to Salesforce, AP Recon, Excel, Word, and MARS. I achieved 2-3 awards monthly for ranking in the TOP 10 of several production categories. The primary objective was to recover funds while maintaining partner relationships.

OCTOBER 2018 – JUNE 2019

GUEST SERVICES, Havertys Furniture - springfield

I was responsible for answering the phones, emails and collecting money from guests. I was also responsible for maintaining organization and clear communications. I processed orders for the store as well as for the guests. I was responsible for all transactions and a cash drawer. My primary job was to resolve problems.

FEBRUARY 2018 – MAY 2018

PRODUCT DISPATCHER, Airways Freight

I was responsible for planning, assigning, researching and directing fleet drivers across the country in order to move my client’s product. I was my job to gather as much information as possible from the client in order to find the appropriate and affordable mode of transportation. I was required to know policies and procedures on the different types of transportation, drivers and product. This was a fast pace working environment where I was required to juggle several calls at once while attending to e-mail and my in-office team at the same time. The primary objective was to be fast, efficient and accurate.

OCTOBER 2016 – NOVEMBER 2017

WAREHOUSE MANAGER, Bassett Furniture

I was responsible for hiring and coaching a team of drivers who delivered furniture. It was my job to train them on how to repair damaged furniture, how to communicate professionally and clearly with guests and how to maintain a safe work environment. A large part of the job spent resolving customer complaints and scheduling deliveries. I also balanced the company finances, managed inventory and collected balances due from the guests.

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MARCH 2015 – OCTOBER 2016

GUEST SERVICES, Havertys Furniture - Rogers

I was responsible for answering the phones, emails and collecting money from guests. I was also responsible for maintaining organization and clear communications. I processed orders for the store as well as for the guests. I was responsible for all transactions and a cash drawer. My primary job was to resolve problems. --- At this location I was part of the team that assisted in opening the store.

MARCH 2012 – MARCH 2015

GUEST SERVICES, ashley Furniture

I was responsible for answering the phones, collecting balances due, balancing the cash drawers, processing finance accounts and running company reports in order to find errors in inventory, finances, etc. I managed daily office operations, equipment maintenance, trained new employees and kept the team informed of policies. My primary objective was to resolve problems.

MAY 2008 – JUNE 2016

ICE SKATING COACH, self employed

As an athletic coach I was responsible for continuing my education and certifications. I was responsible for setting my own schedule and rates. I created contracts, schedules, programs, events and relationships with parents, athletes as well as professionals in my field. I trained athletes and new coaches. I was responsible for the safety of my athletes and worked with a team of coaches to grow our community.

EDUCATION

JUNE 2010 – MAY 2011

ARCHITECTURE INTERIOR DESIGN, University of Arkansas

MAY 2010

ASSOCIATE OF ART, Northwest Arkansas Community College

SKILLS

Problem Solving

Time Management

Leadership

Organized

Adaptable

Excel, Word, PowerPoint, MS Office

Critical Thinking

Self-Motivated

Independent Worker

Customer Service Driven

Communication

Salesforce, AP Recon, Mars, Profit,

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