CURRICULUM VITAE

Sonal Katyal

E-mail id: adnsnw@r.postjobfree.com

Phone: 971-***-****

Strong customer services experience in the hospitality and retail industries with the experience of 5 years and 6 months.

OBJECTIVE:

To seek a suitable position towards a challenging career in a leading edge organization that will provide opportunities for continuous growth and advancement.

Qualification:

Educational Qualification: Graduate in Bachelor of Commerce in 2014 from Delhi University.

HSC completed in 2011 from Central Board of School Education.

Computer Skills: MS-Office 2007, proficiency in E-Mail & Internet, Excel.

Major Strengths: Quick decision making backed by strong analytical ability. Ability to work in

close co-operation as a team, have a positive attitude, initiative and keenness to learn & adopt

new things. Update on the knowledge and improve constantly.

Work Ability:

Sales Support: Solution Selling, Relationship Management, Deal Structuring, Marketing

Strategies, Contract Negotiations, Bid support & Presales.

Operations Management: Customer service, P&L Management, Delivery, Team Facilitation, Problem Resolution, Cross-team Collaboration, Rapid Learning of New Technologies, Service planning,

Public/Business Relations: Seminars and Demonstrations, Conferences, develop sales catalogue for new service offerings.

Work Experience:

1Working with British Airways Delhi Airport Terminal -3 as a Customer Service from 29th May 2017 till now.

2Worked with Call BA (subsidiary of British Airways) as a Service Advisor holding 1 year and 4 months experience.

3Worked With Bhutan Travels Agency Pvt. Ltd as a Business Development Executive holding experience of 2 Years.

3 Worked with Power House Fitness Pvt. ltd as a Sales Executive holding an experience for 1

year.

Responsibilities:

• Handling customer queries at check-in counter as well as at the boarding gate and providing them all the information regarding their travel.

• Handling existing and making new PNR’s working on GDS system - PEGASUS.

• Selling tickets for airlines and planning route and compute ticket cost while ensuring cabins, seats, or space is available.

• Making changes on the PNR’s and re-issuing the tickets as well as cancellation of tickets.

• Direct experience with customers with responsibilities including handling incoming/outgoing calls/communications for various services.

• Ensure smooth collaboration between sales and other functions/entities organizing team meetings & other administrative functions.

• Supporting business development, generating and responding to new initiatives and negotiating and drafting contracts.

• Following up with existing customers providing them with additional benefits/offers.

Personal Details:

Name Sonal Katyal

Father’s Name Mr. Rajender Katyal

Date of Birth: 9th April1992

Marital Status: Unmarried

Sex: Female

Nationality: Indian

Present address: 8136 top floor B-11 Gate No-3 Vasant Kunj New Delhi-110070

Languages Known: English, Hindi

Date :

(Sonal katyal)

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