Collection Representative Logistics Analyst
Resume:
Logistics Analyst/Project Manager
Creating/managing daily load planning process for
Atlanta warehouses using TMS application
Working with warehouse operation teams to resolve
load plan issues and facilitating on-time shipping Liaison with warehouse and transportation managers to develop and drive cost savings initiatives within the network
Seek innovative opportunities to streamline
processes, and make recommendations to automate
& improve efficiency while maintaining exceptional on-time service
Managing carrier partners to ensure daily execution of all movements, review performance and
develop/design improvements to the supply chain,
based on business priorities
Serving as the key operational contact for building teams, downstream and carrier partners
Google Inc. April 2019 - present
Logistics Analyst
Streamlined shipping and transportation processes
Facilitated the loads shipped from one destination Coordinated with warehouses ensuring loads are
prepared for shipment
Take active measures to ensure all quality control issues have been resolved prior to departure
Arrange transportation and orchestrate deliveries to meet flights and/or connecting carriers for delivery ensuring the established deadline will be met
Continually review freight cost, transportation rates to streamline cost to meet the desired cost within the company’s guidelines
Follow up with clients to insure all parties are
satisfied for future business
Utilize SAP daily
to another
Delta Airlines, Penske Logistics TM
Sep 2017 - Feb 2019
TODD PICKENS
LOGISTICS ANALAYST
GLOBAL PROJECT MANAGER
PERSONAL SUMMARY
I have 15+ years of experience in strategic
operations management, impacting
operations effectiveness, customer service
and training. I have been successful in
leading highly functional teams providing
proactive and innovative solutions and
achieving and exceeding benchmarked
performance against key operational
targets. More recently, I am tasked with
overseeing the standardization and
centralization of services and objectives
across multiple call center locations both
on/off-site.
CORE COMPETENCIES
Logistics Analysis
Project Management
Call Center Supervision
Transportation Management TMS
Risk Mitigation
Client Service Leader
Team Leader
Strategic Planning
User Research and Training
WORK HISTORY
TECHNICAL SKILLS
SAP super User Certification
JDP Expert
Microsoft Suite Applications
CRM
MS Project
ASON
System X
Credit Collections Specialist (Contract)
Achieved exceptional sales targets by collecting
unpaid invoices and meeting quarterly targets
Monitored all accounts and identified all delinquent customers within my assigned region
Monitored aging results and recommended course
of action to be taken on delinquent accounts
Negotiated payment plans and filed bankruptcy
proof of claims for qualified clients
Resolved account disputes in a timely and effective manner
Apex Tool Group - Apex, NC Jul 2016 - Jun 2017
Chante Lashbrook
CEO, Eilecom
Email: *****@***************.***
Carlo Yang
Head Coordinator, Kouri Institute
Email: *****@***************.***
WORK REFERENCES
Hampton University, Hampton Virgina
BS Finance 1986 - 1990
ACADEMIC HISTORY
WORK HISTORY
Credit Collections Specialist (Cont'd)
Reviewed customer’s line of credit and made
adjustments as per account activity and history
Recommended appropriate course of action to
bring delinquent customer accounts current
Assisted with cash application, performing journal entries and cash transfer as needed
Apex Tool Group- Apex, NC Jul 2016 - Jun 2017
Project Manager
Oversaw client logistics of events: contracting
caterers, decorators, entertainers, and staff
Negotiated/liaised with hotels and other
accommodations including transporting VIP guests
to and from event locations
Managed the budget; kept financial records,
documents, receipts and invoices of all purchases
Create, implement and stage venue layouts for
clients
Assigned and managed on-site production and
implementation of site process and regulations
D William Public Relations & Event Management,
Chicago, IL/Atlanta, GA Jun 2013 - May 2016
Collection Representative - US Dept. of Education
Responsible for processing and maintaining a
minimum of 120 daily inbound calls and 30
outbound calls for student loan payees
Assisted Service Center leadership with defining and updating team training and performance materials
for all Dept. of Education payee policies
Assisted with the onboarding and training of 20+ call center agents to further develop their knowledge
and abilities
Led and addressed agent issues when handling
settlements, payment arrangements, and rehab
payments commitments.
Vanru Credit Corporation - Des Plaines, IL
Feb 2012 - Jun 2013
Senior Client Services Coordinator
Served as the primary interface between employee
services and worksite employees
Maintained the day to day customer relationship
through multiple communication channels
Ensured the delivery of signature services, resolving service issues, identifying service opportunities, and informing management of key developments
Lead Sales, collections and service representative Harris and Harris Law Firm. - Chicago, IL
May 2010- Oct 2011
Lead Sales, Collections & Service Representative
Managed and developed a team of 20 sales and
collections team by using “best practice” processes Monitored and coached team performance and call
center adherence to performance metric developed
by the Client and Sales Services organization
Developed and implemented call center and
promotional materials devising service strategies for up-selling and cross-selling as appropriate to new and existing customers
Resolved customer concerns by researching and
resolving customer’s needs in a timely efficient
manner using multiple databases.Motivated sales
team to project a positive professional company
image through phone interactions.
AT&T Midwest - Arlington Heights, IL
Apr 2004 - Sep 2008
390 17 ST NW, Atlanta, GA 30363
Contact: 770-***-****
Email: ************@*****.***
CONTACT INFO
TP
Logistics Analyst/Project Manager
Creating/managing daily load planning process for
Atlanta warehouses using TMS application
Working with warehouse operation teams to resolve
load plan issues and facilitating on-time shipping Liaison with warehouse and transportation managers to develop and drive cost savings initiatives within the network
Seek innovative opportunities to streamline
processes, and make recommendations to automate
& improve efficiency while maintaining exceptional on-time service
Managing carrier partners to ensure daily execution of all movements, review performance and
develop/design improvements to the supply chain,
based on business priorities
Serving as the key operational contact for building teams, downstream and carrier partners
Google Inc. April 2019 - present
Logistics Analyst
Streamlined shipping and transportation processes
Facilitated the loads shipped from one destination Coordinated with warehouses ensuring loads are
prepared for shipment
Take active measures to ensure all quality control issues have been resolved prior to departure
Arrange transportation and orchestrate deliveries to meet flights and/or connecting carriers for delivery ensuring the established deadline will be met
Continually review freight cost, transportation rates to streamline cost to meet the desired cost within the company’s guidelines
Follow up with clients to insure all parties are
satisfied for future business
Utilize SAP daily
to another
Delta Airlines, Penske Logistics TM
Sep 2017 - Feb 2019
TODD PICKENS
LOGISTICS ANALAYST
GLOBAL PROJECT MANAGER
PERSONAL SUMMARY
I have 15+ years of experience in strategic
operations management, impacting
operations effectiveness, customer service
and training. I have been successful in
leading highly functional teams providing
proactive and innovative solutions and
achieving and exceeding benchmarked
performance against key operational
targets. More recently, I am tasked with
overseeing the standardization and
centralization of services and objectives
across multiple call center locations both
on/off-site.
CORE COMPETENCIES
Logistics Analysis
Project Management
Call Center Supervision
Transportation Management TMS
Risk Mitigation
Client Service Leader
Team Leader
Strategic Planning
User Research and Training
WORK HISTORY
TECHNICAL SKILLS
SAP super User Certification
JDP Expert
Microsoft Suite Applications
CRM
MS Project
ASON
System X
Credit Collections Specialist (Contract)
Achieved exceptional sales targets by collecting
unpaid invoices and meeting quarterly targets
Monitored all accounts and identified all delinquent customers within my assigned region
Monitored aging results and recommended course
of action to be taken on delinquent accounts
Negotiated payment plans and filed bankruptcy
proof of claims for qualified clients
Resolved account disputes in a timely and effective manner
Apex Tool Group - Apex, NC Jul 2016 - Jun 2017
TP
Chante Lashbrook
CEO, Eilecom
Email: *****@***************.***
Carlo Yang
Head Coordinator, Kouri Institute
Email: *****@***************.***
WORK REFERENCES
Hampton University, Hampton Virgina
BS Finance 1986 - 1990
ACADEMIC HISTORY
WORK HISTORY
Credit Collections Specialist (Cont'd)
Reviewed customer’s line of credit and made
adjustments as per account activity and history
Recommended appropriate course of action to bring
delinquent customer accounts current
Assisted with cash application, performing journal entries and cash transfer as needed
Apex Tool Group- Apex, NC Jul 2016 - Jun 2017
Project Manager
Oversaw client logistics of events: contracting
caterers, decorators, entertainers, and staff
Negotiated/liaised with hotels and other
accommodations including transporting VIP guests
to and from event locations
Managed the budget; kept financial records,
documents, receipts and invoices of all purchases
Create, implement and stage venue layouts for
clients
Assigned and managed on-site production and
implementation of site process and regulations
D William Public Relations & Event Management,
Chicago, IL/Atlanta, GA Jun 2013 - May 2016
Collection Representative - US Dept. of Education
Responsible for processing and maintaining a
minimum of 120 daily inbound calls and 30
outbound calls for student loan payees
Assisted Service Center leadership with defining and updating team training and performance materials
for all Dept. of Education payee policies
Assisted with the onboarding and training of 20+ call center agents to further develop their knowledge
and abilities
Led and addressed agent issues when handling
settlements, payment arrangements, and rehab
payments commitments.
Vanru Credit Corporation - Des Plaines, IL
Feb 2012 - Jun 2013
Senior Client Services Coordinator
Served as the primary interface between employee
services and worksite employees
Maintained the day to day customer relationship
through multiple communication channels
Ensured the delivery of signature services, resolving service issues, identifying service opportunities, and informing management of key developments
Lead Sales, collections and service representative Harris and Harris Law Firm. - Chicago, IL
May 2010- Oct 2011
Lead Sales, Collections & Service Representative
Managed and developed a team of 20 sales and
collections team by using “best practice” processes Monitored and coached team performance and call
center adherence to performance metric developed
by the Client and Sales Services organization
Developed and implemented call center and
promotional materials devising service strategies for up-selling and cross-selling as appropriate to new and existing customers
Resolved customer concerns by researching and
resolving customer’s needs in a timely efficient
manner using multiple databases.Motivated sales
team to project a positive professional company
image through phone interactions.
AT&T Midwest - Arlington Heights, IL
Apr 2004 - Sep 2008
390 17 ST NW, Atlanta, GA 30363
Contact: 770-***-****
Email: ************@*****.***
CONTACT INFO
TP
Contact this candidate