Customer Consultant Architectural Designer
Resume:
Jacqueline Ferguson *** Wild Hunt Road Frederick, Maryland 21703
**********@*****.***
Summary:
Highly motivated self-starter with over 7 years customer service experience, over 3 years of administrative experience. Ability to support management. Hard working, detailed orientated and multi-task. Adaptable and open to learning and developing. Excellent organizational and communication skills. Proficient with Microsoft Word, Excel, Power Point and Windows. Employment History:
Driver
Ecology Services; 12/2016 to Present
Conducted pre-trip inspections, followed state and federal transit regulations.
Maintained safety and security of helpers 2-3 helpers per day
Responsible for collection of recyclable bins, transporting recyclable to landfill, dumping recyclables, cleaning truck by opening for dump and returning truck to yard for next days service, A and B service every week
Driver
Transdev North America; 09/2016 to 12/2016
Conducted pre-trip inspections, followed state and federal transit regulations.
Responsible for collection of fares, transporting passengers, assisted the disable, communicated delays, reported accidents, traffic disruptions and alternate routing
Provided information regarding scheduled routes and transfer points
Maintained safety and security of passengers
Worked well with passenger
Technician
Maryland Board of Elections; 2016
Traveled to various location to keep all systems up and running with out errors thru out the voting period
Bus Operator; 11/2012 to 11/2015
MCDOT Ride On
Derwood, Maryland
Conducted pre-trip inspections, followed state and federal transit regulations.
Responsible for collection of fares, transporting passengers, assisted the disable, communicated delays, reported accidents, traffic disruptions and alternate routing
Provided information regarding scheduled routes and transfer points
Maintained safety and security of passengers
Worked well with passenger
Center Assistant Manager; (Promoted) 02/2007 to 08/2011 FedEx Office Bethesda, Maryland
Managed 6-8 employees during two shifts
Opened/closed store location on specific days, responsible for any encounter with alarm systems
Increased team morale by demonstrating work leadership and skill development
Increased customer service base by developing communication skills among team members
Supported managers decision making process by consulting team members and customers regarding various services and products offered
Supervised projects, operational issues, monitored cash flow and quality control procedures
Binded, printed, produced catalogs, quality checked, FedEx Packed and Shipped Senior Project Coordinator; (Promoted) 10/2006 to 02/2007
Provided excellent customer service, anticipated customer needs and alternatives to solving and satisfying any and all issues
Led 6-8 team members different shifts, taking orders for producing, price quotes, and consultative selling
Tracked and logged incoming and outgoing orders to ensure Quality Check
Coordinated pick-ups and deliveries from other FedEx Office locations along with POS (Posting of Sales) operations
Senior Customer Consultant; (Promoted) 01/2005 to 10/2006
Able to identify, develop and maintained prospects for the business into regular commercial customer base
Operated OTP (Order To Pay) system, tax exempt, special pricing and refunds
Studied production operations, set-up complex orders, gave price quotes
Guided customers sales and service related to inside and outside sales range, job bidding and guerrilla marketing techniques for programs
Was responsible for customer retention activities, mailings, appointments, follow-ups and front counter up sells
Senior Retail Consultant; 11/2003 to 01/2005
Worked retail zones of branch, performed and produced operational functions of computers, printers and copiers
POS system, handled cash, credit and checks
Assisted customers, placing small orders, shipping and packing FedEx Express, International and Ground
Ordered and stocked merchandise
Drafter; 2/98-12/01
FCI/Central Maintenance Service Drafting Department Danbury, CT
On-The-Job Training for Architectural Designer (Certificate)
Entered data and information on word processor, maintain program files, detail oriented w/clerical duties.
Read and produce residential and commercial blueprints Education Information:
McKinley High School - Washington, District of Columbia HS Diploma - 1979
MCDOT (Montgomery County Department of Transportation) – Gaithersburg, Maryland Bus Operations
CDL Class B with Passenger Endorsement and Air Brakes - 2013 Business Employment Center – Frederick, Maryland
Microsoft Suites (updated) - 2016
Awards:
Frederick Steelers Football and Cheer
Homecoming Committee Chairperson
FCPS - Certificate of Appreciation
Volunteer Services 1-399 hours
MCDOT – Letters of Excellence
Customer Service and Driving Skills
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