Service Supervisor Personal Shopper

ALFREDA WATLINGTON

COLUMBIA, SC ***** **.***.**** *****************@**.***

PROFESSIONAL SUMMARY

Dedicated and self-motivated Customer Service Supervisor with over 15 years of experience exceeding expectations via telecommuting roles. Skilled in utilizing effective communication and active listening skills to identify needs and resolve conflicts. Offers empathy, reliability, and enthusiasm for serving clients. Proven leadership skills, with the ability to train, motivate, and coach employees. Possesses strong analytical and problem-solving skills, with the ability to make well, thought out decisions under pressure with minimal supervision.

Technical Proficiencies: Microsoft Office Suite Word Excel Windows

CORE COMPETENCIES

Leadership Relationship Focused Interpersonal Skills Tech Savvy Organization Data-Entry De-escalation

Troubleshooting Critical Thinking Time Management Adaptable & Flexible Punctual & Reliable

PROFESSIONAL HISTORY

Virtual Customer Service Representative Teleperformance September 2020 - Present

·Provides support to Medicare D patients, verifying prescription information to authorize refills

·Maintains ongoing knowledge of insurance policies and procedures to accurately answer questions related to deductibles, costs of medicine, tier levels, co-pays, and eligibility

·Ensures one-call resolution for customer concerns to maintain high levels of customer satisfaction and generate client loyalty

·Processes credit card payments via telephone and updates accounts with correct billing information

·Accurately updates client accounts with correct contact information

·Effectively multitasks with multiple orders simultaneously, accurately identifying available items in fast-paced situations

Personal Shopper / Independent Contractor Instacart March 2020 – Present)

·Communicates effectively with clients via company provided app to provide updates and identify replacements for requested items

·Builds relationships and develops rapport with customers to earn customer loyalty and create positive experiences

·Oversees independent contractor business obligations, including accounting, bookkeeping, and client management

Remote Social Media Advertisement Representative Appen January 2020 - Present

·Communicates effectively with clients via chat from a home-office environment

·Evaluates newsfeeds, ads, and search results to provide valuable feedback to clients

·Sets own hours, remaining flexible and adaptable to company needs/demands to ensure smooth operations

Inventory Supervisor Wabtec Global Services May 1993 – February 2020

·Supervised seven inventory control personnel to ensure correct management of goods and achievement of goals

·Led warehouse improvement initiatives to increase company revenue

·Managed high-volumes of calls via a multi-lined phone system to answer customer questions and resolve conflicts

·Consulted with outside parties to resolve discrepancies and create effective solutions

·Fielded customer inquiries regarding merchandise, sales, pricing, and company information

·Ensure customer satisfaction my implementing forward-thinking strategies

·Provided support to internal and external customers in a fast-paced environment

·Monitored return shipments and communicated damages to manufactures to reduce future losses

·Prevented errors in processing and delivery by keeping documentation and records accurate and up-to-date

·Maintained established levels of inventory based on sales forecast

·Developed strong vendor connections and created rapport to effectively negotiate pricing

·Offered expertise in inventory management to internal teams and customers

EDUCATION

High School Diploma Dreher High School

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