Rebecca A. Provost

HEMET CA *****

978-***-****

SKILLS AND EXPERIENCE SUMMARY

Solid customer service background, strong organizational, clinical, medical and administrative office skills.

● Full computer literacy

● Medical Terminology I, II, Psychology of Patient Care, Medical Ethics

● Medical Coding & Billing, Medical Transcription, Computerized Medical Billing

● Anatomy and Physiology I, II, Phlebotomy, Laboratory Procedures I, II

● Writing in Allied Health, Medical Office Procedures, Introduction to Pharmacology

EDUCATION

The Salter College

Worcester, Massachusetts

Medical Assisting, 1997-1998

The Career Center

Worcester, Massachusetts

Medical Office Services, 1994

EMPLOYMENT

American Cycle Finance

Marlborough, Massachusetts

Subprime Loan Collections 2019-2021

●Management of accounts in all delinquency stages

●Acted as an intermediary between customers and dealers

●Performed skip tracing to locate member and / or collateral

●Prepared and submitted accounts for legal action or charge off

●Assigned accounts for repossession

●Handled incoming calls and responded to customer requests and inquiries

●Performed account reconciliation

●Educated members of responsibility and importance of keeping their account in good standing

●Analysis of consumers accounts for delinquency, offered payment arrangements, extensions and due date changes if applicable

●Accurately and professionally documented accounts with consumer conversation and collection activity

●Ability to thrive in a fast paced work environment, ability to work alone and within a team

●Knowledge of DEAL PAK, BOOK IT OUT software

●Daily processing of payments including declined payments

●Assisted daily with automated dialer functions

Wind River Environmental Solutions

Marlborough, Massachusetts

Business to Business Collections, 2017-2019

●Collection calls and/or correspondence to solicit payment on overdue accounts and take all necessary actions to collect

●Provided customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.

●Responsible for monitoring and maintaining assigned accounts. Includes customer calls, account adjustments, small balance write off.

●Customer reconciliations and processing credit memos. Accountable for reducing delinquency for assigned accounts.

●Maintains records of all delinquent accounts, bankruptcies, and credit risks.

●Prepares and files paperwork for third party collection on approved accounts.

●Enlist the efforts of sales and senior management when necessary to accelerate the collection process.

●Communicated & followed up effectively with sales dept. regarding customer accounts on a timely basis.

●Established and maintains effective and cooperative working relationships with commercial and residential customers.

●Performed other assigned tasks and duties necessary to support the Accounts Receivable Department.

●Weekly and monthly reporting to the direct supervisor.

●High volume phone calls to assigned delinquent customers.

U-MASS Clinton Health Alliance Hospital

Leominster, Massachusetts

Guarantor Collection Specialist- Provider Account Representative, 2007-2017

● Interacts and communicates with Guarantors and internal departments to collect outstanding balances and demographic information to ensure proper billing

● Takes responsibility for ensuring that all work outcomes satisfy the Health Alliance Three Pillars: Finance, Quality and Service Excellence. 2014 Pillar Award Recipient.

●Expertise with patient accounting and system processes.

●Performs assigned tasks efficiently and within payor filing guidelines.

●Assists patients with problem bills, payment plans, credit card payments, and collection agencies

●Collaborates with secondary business offices to update them with patient balances and payments

●Graduate of the Certified Application Counselor Curriculum

●Assisted with cash posting for commercial payors and secondary business offices

●Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.

●Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Accountable for reducing delinquency for assigned accounts.

●Perform other assigned tasks and duties necessary to support the Accounts Receivable Department and assist other departments as needed in an overall effort to help streamline any client issues

VNA Care Network & Hospice, Inc.

Southboro, Massachusetts

Patient Accounts Representative-Medical Biller 2000-2007

●Accounts receivable posting for home health care (Medicaid, Medicare and Commercial Insurances)

●Responsible for billing and collection of payments from insurance companies and patients.

●Knowledge of online computerized billing for Medicare, Delta computer systems and Clinical Link systems.

●Handles high dollar problem accounts

●Processes reduced fee / free care applications

●Maintains documentation to support the process of billing and claims resolution by payor

●Produces Account Receivable Detail Aging Reports, Accounts Receivable Summary Aging Reports and Collection Agency Reports

●Collaborates with clinical staff, patients, co-workers and insurers to obtain complete and accurate billing information to process claims.

●Reviewed all Full Fee statements, and assists patients with problem bills, payment. plans, credit card payments

University of Massachusetts

Worcester, Massachusetts, Benedict Building-Pediatrics

Medical Assistant Field Externship-1997-1998

● Took vital signs and performed finger sticks for blood samples

● Assisted with health insurance referrals and entered data

● Maintained files, performed ICD -9 coding and answered phone call from patients ● Called patients to confirm and schedule appointments

The Medical Center of Central Massachusetts-Memorial

Worcester, Massachusetts

Registration Representative-Pre-Admitting, 1994-1996

Outpatient Registration, Medial Office Assistant Externship, 1994

● Handled surgical and medical bookings from physicians

● Contacted patients for demographic information

● Handled incoming calls from patients, surrounding hospitals and nursing facilities ● Knowledge of Surgiware computerized scheduling software system

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