Lead Trainer Retention Specialist

MICHEAL P MILLER

*** * ***** ****** (physical)

P.O. Box 436 (mailing)

Hale Center, TX 79041

Phone: 806-***-****

Email: ***************@*****.***

Objective

Obtain a position with a company using my training and experience to better myself and the company I am employed with.

Abilities

Employment History

Scale Operator (Seasonal Position)

11/2019 - 12/2019

City Gin Inc

I-27 Service Rd Abernathy, TX

Weigh trucks hauling Cotton Modules, Seed and Burr Computer tracking of bale weights

Report inconsistencies to manager

General cleaning

Feed Mill Assistant

10/2019 - 10/2019

Cattleman Feedyard, Olton, TX.

Computer operator to mix cattle feed

Check grains being hauled into yard

Account Associate-

Customer Service Representative

03/2019 - 09/2019

VXI Global Solutions

2002 W Loop 289, Lubbock, TX

Customer Service

Account Retention Specialist

Answer incoming calls

Assist with account issues

Clerk Cashier

06/2018 - 01/2019

Allsups Corp Store #214

Olton Rd, Plainview, TX

General Conv Store duties

Stock shelves

Wait on customers

General cleaning

LUMPER

09/2016 - 06/2017

Universal Lumpers Inc

Roanoke, TX

Organize product(s)

Check bill of lading for product description

Count and distribute products

Warehouse Assistant

01/2016 - 06/2016

Defender Supply

14535 Industrial Park Road,

Aubrey, TX

Pull orders for service techs

Operate forklift to unload parts shipments

Organize products in warehouse

Strategic Business Planner

05/2013 - 09/2013

Infinite Computer Solutions

15201 Diamondback Drive,

Suite 125, Rockville, MD

Create work orders for Project Mngrs

Schedule Project Managers

Approve scheduling changes

Attend daily conference calls

Create reports for management

Mortgage Funding Coordinator

11/2011 - 02/2013

Capital One Bank Plano, TX

Receive Mortgage Loan Documents Schedule funding of Mortgage Loans for 6 Funding Specialists

Maintain Funding Schedule utilizing Microsoft Outlook Calendar Create reports for management

File Management Coordinator

11/2010 - 10/2011

Capital One Bank Plano, TX

Administrative duties

Maintain files and file room

Ship files for data imaging

Project/Account Manager

10/2008 - 04/2010

CBIZ Benefits & Insurance Services 11440 Tomahawk Creek Parkway Leawood, KS Analyze financial information

Prepare financial reports

Collect information to create websites for benefit enrollment Project Manager - Implementation

02/2007 - 01/2008

Securus Technologies

14651 Dallas Parkway

Suite 600, Dallas, TX

Review contracts and Scope of Work Coordinate installation of inmate/detainee management systems

Coordinate training dates

Coordinate data extraction

Communicate project status with sales department

Create sales orders of equipment Complete training of facility personnel Customer Billing Services – Lead Trainer

07/2006 - 02/2007

Securus Technologies

14651 Dallas Parkway

Suite 600, Dallas, TX

Manage and create training materials

Create and distribute update

Assist with design, development and testing of customer service software Track and report department projects Manage training of quality control Managed login and passwords utilized by approximately 500 CSR's

Corporate Training Specialist

12/2004 - 07/2006

Securus Technologies

14651 Dallas Parkway

Suite 600, Dallas, TX

Scheduled training classes for Jail personnel and CSR's Conducted on-site training classes Conducted Web training classes Assisted in development of customer training manuals and updates

Technical Support Specialist

10/2003 - 12/2004

Evercom Systems Inc

8201 Tristar Drive, Irving, TX

Support facilities with help-desk issues pertaining to jail management software Create service tickets

Resolved 1st level support issues Requested enhancements to proprietary jail management system

application reported by customer

Corporate Product Trainer

03/2003 - 10/2003

Evercom Systems

8201 Tristar Drive, Irving, TX Scheduled training classes Conducted on-site training classes Conducted Web training classes

Development of customer training manuals and updates Implementation and Product Support

06/2002 - 03/2003

Evercom Systems

8201 Tristar Drive, Irving,

Coordinate between Product Management, Engineers and customer Assist with development of Proprietary Jail Management System as a subject matter expert by proposing changes, reporting bugs found and speaking with facility personnel getting input on design and functionality

Education and Training

Bridgeport High School Bridgeport, TXHigh School Diploma Dallas Baptist University Peace Office Certification North Richland Hills Fire Training Division

Basic Firefighter Certification

Hugley Hospital EMS Training

EMT Certification

EMT-I Certification

Occupational Licenses & Certificates

MS Office (Outlook,Word, Excel and PowerPoint),

SDLC (software development life cycle; tracking Alpha/Beta/General Availability software testing statuses and version control),

Adobe Acrobat reader

References available on request

Contact this candidate