Operating Services Jharkhand

Curriculum Vitae

Name: Ankush Karan

Email ID: **********@*****.***

Mobile: +91-620*******/705*******

OBJECTIVE

Secure a responsible career opportunity to fully utilize my knowledge and skills, while making a significant contribution to the success of the company.

PROFESSIONAL EXPERIENCE

Company name: ETECH GLOBAL SERVICES

CAMPAIGN:AT&T

Duration: July 22nd2019 to March 2nd, 2021 (1 year 7 months)

Role: Online Chat Representative (OCR)

Description: Marketing business offerings for AT&T as well as providing pro-active support to third party vendors in placing online orders on behalf of customers. Part of daily routine also involves creating business requirements for customers and on demand professional analysis and reporting related to customer finance and billing thus creating lead and closing accounts in the process.

Tools: CRM, CPSOS, WEST EASE, SOUTH WEST EASE, ASON, ENTERPRISE BILL VIEW, ROS, BLOOPY

Using above enterprise tools we support customer/clients in billing and financial analysis as well as tracking and updating logistics.

Operating on different toolset skills for different business regions.

Responsibility:

Quality and efficiency over customer chat system (OCR)

Meeting customer expectations

Troubleshooting critical issues related to billing and payment services

Achieve team and individual SLA

Maintain standard operating services

INTERNSHIP EXPERIENCE:

Intern at Tata Steel from 4th July, 2017 to 1st August, 2017.

At RAW MATERIALS MANAGEMENT (RMM) department.

Project title: Induction Module for RMM.

Description – Created a separate induction module for RMM department of Tata Steel which could help newly recruited candidates to understand the department better.

It consisted of all the details which were essential for a new joinee to know about the department.

ACADEMIC PROFILE

•2018 BBA Jharkhand Rai University, Ranchi

•2015R.C.S College

•2012 DamraiSah High School

ACHIEVEMENT

Played for Under-14, Under-16, District Cricket Played for School Cricket Team Enthusiast in athletics and won medals and trophies in many of them.

Runner-up in Top Performers of the company for 5 months.

STRENGTH

Good situation handling

Good Communication Skills

Quick learner

Patience

PERSONAL INFORMATION

Date of Birth

: 14-10-1996

Gender

: Male

Marital Status

: Unmarried

Nationality

: Indian

Language

: English, Hindi

Address

: Qtr No. L5/77, I.C Road, Water Tower Area, Opposite Old Professional Flats, Kadma, Jamshedpur,Jharkhand-831005

DECLERATION

I hereby confirm that the details given above are true to the best of my knowledge.

Place: Jamshedpur (Ankush Karan) Date: 08/07/2021

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