Manager Customer Care

DAVID B. MARIANO

**** ******** **** ******** ***** Va 23456 302-***-**** - Cell

**********@*******.***

OBJECTIVE

Seeking a management position.

QUALIFICATIONS

Dynamic manager with professional experience gained through highly competitive, market driven industries, as well as entrepreneurial ventures. Proven skills in:

Business opening/launch Sales and marketing

Human resources Financial operations

Vendor/manufacturer relations New product introductions

Training/delegation/development Client relationship management

Implementer of operational strategies and management concepts that enhanced production, performance, and budgeting.

PROFESSIONAL EXPERIENCE

ROYAL FARMS VIRGINIA BEACH, VA 2011-PRESENT

District Manager

District leader overseeing daily operations of 13 stores within the Virginia Eastern Shore/ Hampton Roads territory. Lead and motivate a team of managers to achieve maximum store sales and gross profits.

Monitor by video all stores periodically to insure safety and quality assurance. Attend virtual meetings and online collaborations weekly/ monthly with staff as well as with executive members.

Cultivated company growth through effective marketing, advertising, and direct customer care. Improved district operations by revamping operations manuals, training programs, and job discriptions.

Balanced company profitability, sales, growth, and market share with current data on operations and trends.

Spearheaded successful customer relations strategies, prioritizing customer experiences to maximize repeat business.

Stayed current on district operations with regular reviews of operational reports and financial data.

Built and maintained successful team effectively directing, motivating, and disciplining staff.

Controlled labor costs by streamlining workflows based on expected demands.

Maximized employee performance with effective training and close mentoring.

Directed daily store operations, including staff management, task delegation, merchandising and customer service.

AHOLD USA - BEAR, DE 1998-2011

Non Perishable Manager/Asst Manager - (Super G/Giant)

Lead the grocery/non-perishables department with dual responsibility for gross profit as well as inventory management. Oversee, schedule, and motivate a flexible staff of 30 to achieve all production quotas. Perform staff training and development for managerial positions. Manage labor to profit ratios. Manage inventory, place orders, and monitor inventory to increase store sales and gross profit. Financial responsibilities include payroll, billing, invoices review, and controlling shrink.

Opened new business locations in DE and NJ. Coordinated launch, personnel, operations, and merchandising.regular reviews of operational

Awarded “Corporate Commendation" for increased efficiency, innovation, and exemplary managerial skills.

“Top Asst/Non Perishables Manager” award for sales and overall achievements in DE/NJ/MD District.

Recipient of “Merit Award” and “Presidential Award Nominee” for overall customer satisfaction.

BEAR SPORTING GOODS - BEAR, DE 1995-1998

Owner

Conceived of, and launched a sports equipment and clothing business. Provided individual and team merchandise. Managed and directed daily operations including budgeting, finance, hiring, and staff management.

THRIFTWAY SUPERMARKET - KENNETT SQUARE, PA 1982-1995

Store Manager

Managed comprehensive operations as first in command. Dealt with vendors. Functioned as Buyer, and negotiated pricing/merchandise/promotional contracts. Maximized gross profit. Performed human resources. Assisted with payroll and accounts payable. Managed customer service.

EDUCATION

PROFESSIONAL DEVELOPMENT/MANAGEMENT TRAINING; Through Ahold Corp.

WILLIAM PENN HIGH SCHOOL - Graduated 1983

REFERENCES AVAILABLE UPON REQUEST

DAVID B. MARIANO

4260 Daylilly Lane Virginia Beach Va 23456 302-***-**** - Cell

**********@*******.***

Dear Hiring Manager,

With 40+ years of management experience in competitive industries, I have gained a solid slate of skills that are easily transferable into new working environments, markets, and opportunities. I am seeking a managerial position where I can utilize my abilities to increase your bottom line profits. It is with this in mind that I am forwarding my résumé to you.

Through corporate and entrepreneurial ventures, I have managed operations, facilities, and personnel to achieve critical goals. My experience in purchasing, budget management, and business administration has resulted in improved profits and optimal resource utilization for my employers. Because of my effective troubleshooting and team building techniques, I have continually been selected to open and launch new sites. The results have been outstanding.

Your organization would benefit from ability to lead business functions, and introduce strategies that improve overall performance. More importantly, your customers will benefit from my unwavering commitment to service and excellence.

While my résumé highlights my work history, a personal interview will convey my knowledge, dedication to quality, and “sense of ownership” that will ensure my success within your company. Please contact me to discuss your needs and my qualifications in depth. Thank you for your time and professional consideration.

Respectfully,

David B. Mariano

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