Administrator
Resume:
SHOKI GLADYS
LANGA
HELP DESK AGENT/MANAGER/ADMIN
CLERK/DATA CAPTURER
*************@*****.***
Date Of Birth : 12-Sept-1980
Marital Status : Married
100514 Section C Mesopotamia
Mapela Mokopane 0610
About Experienced data capturer, worked as a data capturer, using freightware system, also used excel sheet to compile reports for managers as a service quality controller. Used My business programme to log queries and complaints to be tracked traced and give customers feedback timeously as a Help Desk Agent. Communicated with relevant staff members including managers and directors to help resolve complaints and deliver excellent customer service. Monitored the attendance and did appraisals for all agents at the Help Desk as a Help Desk Manager.
Skill Communication Skills
Attention to Details
Service focused
Hard Worker
Customer Care Skills
Fast Learner
Telephone Skills
Work
Experience
Darbel Wolf Tools, Babelegi
Data Capturer
Capturing invoices for the customer and printing labels for consignments to delivered to different stores across the country including overboarder. Attending customer queries, complaints and requests and sending emails to the receiving and delivering Hubs 03/2002 - 12/2002
Value Logistics, Isando
Adhock Data Capturer
Data capturing invoices from different customers to be loaded and delivered to different stores across the country
12/2003 - 1/2004
Amalgamated Appliances In House, Germiston
Data Capturer
Capturing invoices received from the customer ensuring that correct address and number of boxes are recorded on the system to be loaded to the delivering Hub. Compiling reports on stock received and keeping reports on staff attendance and performance 12/2004 - 02/2005
Value Logistics, Isando
Service Quality Controller
Compiling reports on Inhouse division performance, receiving calls on queries and complaints about consignments to be delivered accordingly. Ensuring that all Inhouses and delivering Hubs adhere to process and procedures of the company to render excellent customer service 02/2005 - 03/2007
Revlon Inhouse, Jet Park
Data Capturer
01/2004 - 12/2004
Education
Receiving invoices and collection requests to be captured and arrangements done with the delivering and collecting hub to expedite
Value Logistics, Elandsfontein
Help Desk Agent
Receiving calls from different customers on track and tracing of consignments, to be delivered accordingly. Logging complaints on service delivery failure with the relevant staff members including managers. Sending emails to all relevant members to action as per customer request. 07/2007 - 03/2009
Value Logistics, Elandsfontein
Collections Supervisor
Receiving collection requests from different customers ensuring that all are captured on the system and collected as requested. Receiving returns from stores to be authorised by suppliers for return.
03/2009 - 03/2010
Value Logistics, Elandsfontein
Help Desk Manager
Ensuring that all customer calls, queries and complaints are attended to and resolved within reasonable time. Also that all Value Logistics personnel adhere to all processes and procedures to ensure that an excellent service is given to all costumers accordingly. Compiling reports on telephone reports, ensuring that there are no dropped or abondoned calls. Also gathered reports on logged queries and complaints to identify and put measures in place to ensure that the same mistakes are not repeated.
03/2010 - 02/2012
Value Logistics, Elandsfontein
Query Manager
Responsible for customer care relations, assisting customer care managers to ensure that customers receive excellent customer care service. Pulling reports on calls,queries and complaints to ensure that all value logistics personnel adhere to processes and procedures of the company ensuring that all customers received excellent customer service. Appraisals, staff attendance and auditing of office assets.
03/2013 - 03/2015
Matric
Siyathokoza Senior Secondary, Thabana
National senior certificate
1995 - 1998
Diploma
Boston Business College, Germiston
Computer clerk
2001 - 2001
NQF 4 Certificate
KLM Empowered, Elandsfontein
Business Administration
2009 - 2010
NQF 5 Certificate 2011 - 2012
Language Ndebele
Zulu
Tswana
Swati
Afrikaans
Sepedi
Xhosa
Sesotho
English
Social
Links
Shoki Gladys Langa
Hobby Watching Movies Coaching Reading
Reference — Niki Waddington Value Logistics 011-***-**** Isa Van Schalk Wyk 083-***-**** Peter Mathebula Guardian Outsourcing 011-***-****
KLM Empowered, Elandsfontein
Management
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