Adenike Alexander

**** ***** ********* **** ****, AZ 85210

adns8j@r.postjobfree.com 602-***-****

WORK EXPERIENCE

Lifewell Behavioral Wellness, Phoenix, AZ 2020- Present

Employment Specialist

Provide direct treatment, rehabilitative, and supportive services in a community setting to members.

Provide direct job development services and employment support services to assist in obtaining and maintaining community-based employment.

Participate in the development of individual service plans.

Acts as a member advocate and liaisons with families and community agencies.

Provide on-call crisis intervention services, and weekend and holiday coverage; and perform related duties as required.

Kemper, Phoenix, AZ 2019 - 2020

First Notice of Loss Claims Adjuster

Provided superior and responsive customer service in a call center environment at all times.

Received incoming calls from customers regarding claims.

Entered information into the claims system.

Initiated the claims handling process.

Answered customer questions and providing information when possible.

Directed requests to the appropriate departments as necessary.

Richlin Regal Service, Gilbert, AZ 2018 – 2019

Behavioral Health Technician

Managed the activities of all the residents ensuring they are all punctual to outings within the community.

Articulated the rules so the residents can understand to help them better run a sober living environment.

Dealt with many different situations and demands.

Managed caseload of 10 residents.

Transported residents by car/van to NA, AA, DES, shopping, and their medical appointments.

ClearCall Solutions, Chandler, AZ 2012 - 2014

Security Advisor

Articulated the value of ClearCall Solutions to potential customers and work to generate new business while also growing existing customer accounts.

Planed, implemented, and managed the activities of the sales workforce.

Conducted meetings on a monthly/quarterly basis.

Managed proper call control techniques to promote profitability and control costs without adversely impacting customer satisfaction.

NEA & EPS 90, Scottsdale, AZ 2010 - 2011

Supervisor, Recruiter, and Appointment Setter

Interfaced with business owners.

Managed a team of 15 appointment setters.

Developed a pool of qualified candidates.

Hired and trained more than 20 appointment setters.

Fortune 5, Phoenix, AZ 2009 - 2010

Leader and Account Manager

Trained new employees.

Taught workshops to develop team-building and increase team morale.

Lead community outreach projects.

Maintained and built effective relationships with stakeholders.

Rio Salado Behavioral Health Systems, Phoenix, AZ 2009 - 2010

Behavioral Health Technician

Managed a high volume caseload, up to 20 patients and their families.

Developed and implemented individual treatment analysis plans.

Ensured a supportive environment for patients.

Records management.

Phoenix House, Lake View Terrace, CA 2008 - 2009

Staff Supervisor and Recovery Specialist Counselor

Complied with internal, local, state, and federal policies and regulations.

Maintained ADP files and complete e-learning requirements in a timely fashion.

Maintained current CPR/FA certifications and CPI annual training.

Drug/Alcohol abuse counseling and treatment.

Mid Valley Youth Center, Van Nuys, CA 2006 - 2008

Shift Leader and Child Care Counselor

Operated as the shift leader responsible for 18 staff under my direct supervision.

Performed client assessment/evaluation.

Facilitated psychosocial, therapeutic, behavioral modification workshops, seminars, and implemented resident job functions within the community with document management.

Provided crisis intervention and caseload management of approximately 30 semi-dangerous troubled youth.

Advanced through progressive levels of responsibility with such quality organizations as T.G.I. Fridays. Positions included Bartender/ Trainer and Server.

EDUCATION:

California State University Northridge (CSUN)

Bachelors of Arts in Sociology

Dean’s list

Los Angeles Pierce College

Associate of Arts in Liberal Arts and Science

Dean’s list

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