Sami Idris

Northolt, UB* *GS

Mob: 079**-***-***

Tel: 020********

Email: adns69@r.postjobfree.com

PROFILE

An approachable, confident and well-presented individual with over 5 years’ experience working in the customer service sector. A strong communicator, fast learner with proven ability in assisting customers in key decision-making processes, thriving on difficult situations in regards to client interaction and problem solving whilst maintaining a professional relationship at all times.

Works well under pressure and aims to achieve all goals set individually and within the team whilst delivering a high level of service. Seeking for administrative positions that offer opportunity for career progression.

KEY SKILLS/ATTRIBUTES

Acts as a positive role model and team leader administrator, enhancing the companies’ reputation

Strong ICT skills and proficient all Microsoft programs

60 words per minute typing skills

Excellent telephone manner and in handling customer enquiries

Displays energy and vitality in meeting targets through strong personal drive and motivation

QUALIFICATIONS

• BSc (Hons) Bioscience, London South Bank University (2008 - 2013)

• BTEC National Diploma in Applied Science, Southall and West London College (2006 - 2008)

• BTEC First Diploma in Applied Science, Southall and West London College (2005 - 2006)

• GCSEs incl. English and Maths, Dormers Wells High School (2001 - 2005)

References available upon request

CAREER HISTORY

CENTRAL FAMILY COURT (February 2016- Present) Admin assistant

. Covering post and reception duties

• Scanning and prepping court files to be sent OPG and Registry

• Answering telephone and writing email enquires to other teams for urgent file requests

• Boxing up the court files to be sent off sites

• Reconstruction of the files to be sent to Administrative officers and delivery managers at court

•Checking the regional files

• Stats to be counting for court files ready to be prep and scan

• Keeping track record of court files in registry

• Listing file names of cases on Microsoft excel and word typing on Microsoft word

• Updating court files on Casrec system

PERSPECTIVE RESEARCH SERVICES (January 2015 – May 2015) Call centre agent/Research telephone interviewer

• Promoted a welcoming environment where customers received great service and endeavoured to maintain the telephone interviews to exceptional standards

• Gave in-depth product knowledge to customers who required detailed information on features and functionality

• Meeting the targets to submit the business projects on time

• Strong communication skills to speak to the customers in professional way

• Dealt with customer enquiries and complaints face-to-face and over the telephone, resolving any issues quickly and efficiently and rarely had to escalate them to management to resolve

• Strong ICT skills in using all Microsoft applicants

CHELSEA FC (Aug 2014 – Present) Customer service in Event Safety Steward

• Provided high visibility static guarding and a visible deterrent regarding safety and security issues at the club grounds

• Worked as part of a team ensuring the safety and enjoyment of the spectators, expelling individuals from the grounds if they were caught breaking the club and ground rules during weekend fixtures

• Highly experienced in crowd control and managing spectator disorder inside the grounds

• Worked closely with the police ensuring communication levels were completely open and factual and providing short reports when required

• Remained alert for any situations of conflict, with the skills to handle or prevent matters escalating as well as showing confidence to challenge people

• Developed exceptional observation and judgement in difficult and unexpected situations, providing a calm and mature response

• Work at customer service information to support football fans at the football ground.

QUEENS PARK RANGERS FC (August 2013 – June 2014) Safety Steward

• Duties & Responsibilities as steward at Chelsea FC

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