Customer Representative
Resume:
Jhoan Silutan Hernandez
Email Add: *****************@*****.***
Mobile no #095*-*******
PERSONAL INFORMATION
City Address : B6 L2 Madrigal Tabon 1 Laspinas City
Provincial Address : 131 barangay Coral Paniqui Tarlac City
Birth date : June 16, 1985
Birth Place : Parañaque City
Height : 5’0
Weight : 140 lbs.
Sex : Female
Religion : Roman Catholic
Nationality : Filipino
DEPENDENTS:
Children: Hernandez, Ara Jenine Birthday: July 01, 2008
Age:6 years old
Parents:
Silutan, Elenita M Birthday: Oct. 16, 1951 Birth place: Tarlac City
Occupation: None
Silutan, Fernando P Birthday: March 02, 1950
Birth place: Camarines Sur Occupation: Deceased
EDUCATIONAL BACKGROUND
Elementary Year [From] - [To]
School: Infant Jesus Elem School 1991-1997
Secondary
School: Las pinas National High School 1997 - 2001
College/Vocational
System Technology Institute
Course: BS Computer Science 2001 - 2003
Major in Programming (c, c++)
EMPLOYMENT HISTORY
Position: Customer Care (online)
Department: Mass Market, Billing Department
Company: Sky cable Corporation
Date: from Jan 2014 – up to the present
Position: Customer Care (online)
Company: Bayan Telecommunication
Department: Cuscare
Date: from April 2013 – Dec 2013
Job Description / Duties and Responsibilities
Handles incoming calls or inquiries from customers or client.
Assists customers effectively by solving customer disputes.
Provides customer additional information or explains services.
Discusses products offered and ensures customer satisfaction.
Tactfully handles confrontational or stressful interactions with the public.
Accurately captures customer information
Creates and maintains service reports
Customer Service Job Skills
Strong communication and negotiation skills
Detail oriented and works with a high degree of accuracy
Ability to multitask
Handles confidential financial and personal information appropriately
Ability to tactfully handle stressful and difficult situations
Possess strong problem solving skills
Position: Supervisor
Company: Krazy Krepes Philippines Inc.
Date: from Oct 2004 – Aug 2011
Job Description / Duties and Responsibilities
To exercise general control over all activities in Stores Department
To ensure safe keeping both as to quality and quantity of materials.
To maintain proper records.
To initiate purchase requisitions for the replacement of stock of all regular stores items whenever the stock level of any item of store approaches the minimum limit fixed in respect thereof.
To initiate action for stoppage of further purchasing when the stock level approaches the maximum limit.
To check and receive purchased materials forwarded by the receiving department and to arrange for the storage in appropriate places.
To reserve a particular material for a specific job when so required.
To issue materials only in required quantities against authorized requisition notes/material lists.
SKILLS
Knowledgeable in using Integrated Customer Management System (ICMS) version
5.1 and 5.2.
Knowledgeable in Administrative Function.
Knowledgeable in using POS system.
CHARACTER REFERENCE:
JohnyLerio
Admin Aide
Commission on Audit
Charmaine Santos
Sky Customer Representative
093638086
Edith Ortiz
Sky Supervisor
Mass Market Department
Contact this candidate