Thami Terrence Msimango

Address: *** ********** ******, ********, ******* East, 1868

ID No: 931-***-**** 080 Nationality: South African Gender: Male Marital Status: Single

Mobile: 084-***-**** Email: adns10@r.postjobfree.com Languages: IsiXhosa, IsiZulu, English and Sesotho

Driver License: Code 8

Overview

My goal is to be associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation targets. Experience

Front Line Teller

Standard Bank ~ 1 August 2018 – 10 July 2019

Webchat Advisor

Webhelp ~ February – 09 September 2017

Customer Service Agent

MTN ~ March – October 2016

Resolve customer complaints via phone, email, mail.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Cancel or upgrade accounts.

Assist with placement of orders, refunds, or exchanges.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Answer questions about warranties or terms of sale. Act as the company gatekeeper.

Suggest solutions when a product malfunctions. Handle product recalls.

Attempt to persuade customer to reconsider cancellation.

Inform customer of deals and promotions. Utilize computer technology to handle high call volumes.

Work with customer service manager to ensure proper customer service is being delivered.

Close out or open call records.

Compile reports on overall customer satisfaction.

Read from scripts.

Handle changes in policies or renewals

Front Line Teller

Standard Bank ~ 18 September 2015 – 18 December 2015

Accurately and efficiently process and record routine

Transactions for bank customers including cashing checks,

Accepting deposits and withdrawals, processing loan

Payments and money transfers. Promote and advise on the

Bank's products and services

Qualifications

Cabin Crew Flying License

Cranfield Aviation Training ~ 2013

Grade 12

Queens High School ~ 2012

English

Afrikaans

Consuner Studies

Business Studies

Life Orientation

Skills

Able to make constructive changes in every institution

Judgement and decision making considering the relative costs and benefits

Understanding of what drives demand in the market

Highly dedicated individual with well –developed communication and organization skills

Expert negotiator

Knowledge of bank industry and business environment

Works well independent and as a member of the team

Good in accepting new ideas from other people

References

Cranfield Aviation Training

Mr. Caren Russel (General Manager & Quality Assurance Manager) – 011-***-****/98 – 082-***-****/4 Standard Bank

Mr. Mahloko (Head of Teller) – 072-***-****

MTN

Ms. Nokulunga (Quality Assurer) – 078-***-****

Webhelp

Tebogo Sitle – 083-***-****

Standard Bank

Xhanti Vundla (Manager) – 073-***-****

Contact this candidate