Personal Assistant Service Representative
Resume:
Francis Maireni Pérez Lara
Brookline, Ma 02445 Cel: 849-***-****
E-mail.: ************@*****.***
Work Experience:
Computer Skills: 2007-Present
Experienced with Microsoft Word(advanced), Windows, Microsoft Office, Internet Explorer(advanced), Firefox, and Microsoft Power Point(advanced). Personal Assistant- Downtown Adult Literacy Learning Academy- ABCD Learning Works 19 Temple Place Downtown Crossing
Boston, Ma 02111
Learning Works ABCD offers a variety of education, and support services for low-income adults. The center is also a resource for employers seeking qualified staff or training opportunities. Learning Works facilities include, computer lab, and a self-directed resource room with automated job banks and resume writing programs. The programs offers: career assessment, counseling, job readiness activities, job search, and placement services. Downtown Adult Literacy Program tutors adults from 18 years of age and older, one on one on basic reading skills and GED preparation. Students also learn basic computer skills, enjoy field trips, and guest lectures. The Young Parents Program (YPP), serves between the ages of 16 and 21, for parents and for those that are expecting. The program provides individual counseling, support, GED preparation, parenting skills classes, job and career development counseling and support groups.
Managing and booking appointments
Prepared, distributed papers and documents for meetings
Power point presentations
Maintained filing systems
Made and returned phone calls
Photo copying and printing
Attended meetings and ran errands
Made flyers to promote the program
Good communication skills and organizing skills
Good time management
Bright and positive attitude
Maintained supplies
Managed faxes
Kept records of all events
Ability to meet deadlines
Sales Associates- Polarn O. Pyret (Children’s Clothing Store) 201*-****-** Boylston Street
Chestnut Hill, Mass 02467
Ensured the customers satisfaction through excellent sales service
Fulfilled the customers needs, provided assistance and information on product features
(provide customers with products knowledge in terms of features and warranty along with any special discount or deal that the products holds)
Maintain in-stock and presentable condition assigned areas (maintain the visual appearance of the store by managing store displays)
Actively seek out customers in the store
Teamed up with co-workers to ensure proper customer service
Build a trusting relationship with the customers (solid communication)
Created and maintained a long term relationship with the customers in order to achieve sales goals and represent the store
Greet the customers
Always kept a positive attitude
Customer Service Representative - Advensus- January 18, 2016 - April 13, 2018 Calle Sumer Wells, Santo Domingo 10412
Helped customers efficiently, in a friendly manner. I had to handle issues for customers and I always did my best to make sure that they were satisfied. I also had to put myself in the customer’s shoes in order to understand them better, in other words, see it from their point of view.
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