Francis Maireni Pérez Lara

*** **** ***. *** *

Brookline, Ma 02445 Cel: 849-***-****

E-mail.: adnrzi@r.postjobfree.com

Work Experience:

Computer Skills: 2007-Present

Experienced with Microsoft Word(advanced), Windows, Microsoft Office, Internet Explorer(advanced), Firefox, and Microsoft Power Point(advanced). Personal Assistant- Downtown Adult Literacy Learning Academy- ABCD Learning Works 19 Temple Place Downtown Crossing

Boston, Ma 02111

Learning Works ABCD offers a variety of education, and support services for low-income adults. The center is also a resource for employers seeking qualified staff or training opportunities. Learning Works facilities include, computer lab, and a self-directed resource room with automated job banks and resume writing programs. The programs offers: career assessment, counseling, job readiness activities, job search, and placement services. Downtown Adult Literacy Program tutors adults from 18 years of age and older, one on one on basic reading skills and GED preparation. Students also learn basic computer skills, enjoy field trips, and guest lectures. The Young Parents Program (YPP), serves between the ages of 16 and 21, for parents and for those that are expecting. The program provides individual counseling, support, GED preparation, parenting skills classes, job and career development counseling and support groups.

Managing and booking appointments

Prepared, distributed papers and documents for meetings

Power point presentations

Maintained filing systems

Made and returned phone calls

Photo copying and printing

Attended meetings and ran errands

Made flyers to promote the program

Good communication skills and organizing skills

Good time management

Bright and positive attitude

Maintained supplies

Managed faxes

Kept records of all events

Ability to meet deadlines

Sales Associates- Polarn O. Pyret (Children’s Clothing Store) 201*-****-** Boylston Street

Chestnut Hill, Mass 02467

Ensured the customers satisfaction through excellent sales service

Fulfilled the customers needs, provided assistance and information on product features

(provide customers with products knowledge in terms of features and warranty along with any special discount or deal that the products holds)

Maintain in-stock and presentable condition assigned areas (maintain the visual appearance of the store by managing store displays)

Actively seek out customers in the store

Teamed up with co-workers to ensure proper customer service

Build a trusting relationship with the customers (solid communication)

Created and maintained a long term relationship with the customers in order to achieve sales goals and represent the store

Greet the customers

Always kept a positive attitude

Customer Service Representative - Advensus- January 18, 2016 - April 13, 2018 Calle Sumer Wells, Santo Domingo 10412

Helped customers efficiently, in a friendly manner. I had to handle issues for customers and I always did my best to make sure that they were satisfied. I also had to put myself in the customer’s shoes in order to understand them better, in other words, see it from their point of view.

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