Operations Manager Supervisor

Kevin Wagner

*** ******* ***., ***** ***, WI ****3

Cell: 920-***-**** – **********@*****.***

Professional Summary

Knowledgeable Director of Operations and Security able to manage simultaneous projects in an efficient and accurate manner. Bringing fifteen-year record of success in delivering quality entertainment to Northeast Wisconsin. Pursuing new professional challenges with room for advancement.

Skills

Staff development

Interpersonal and written communication

Team leadership

Team liaison

Project management

Conflict resolution

Powerful negotiator

Client assessment and analysis

Work History

02/2015 to Current

Director of Operations and Security

PMI Entertainment Group – Ashwaubenon, WI

Developed new process for employee evaluation which resulted in marked performance improvements.

Support Vice President of Operations with daily operational functions.

Responded to customer requests via telephone and email.

Verified data integrity and accuracy.

Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

Work directly with law enforcement and EMS services for all trainings and events.

2014 to 2015

Event Operations Manager

PMI Entertainment Group – Ashwaubenon, WI

Worked directly with event coordinators to achieve efficient changeovers.

Completed 25-35 performance reviews each year, offering praise and recommendations for improvement.

Implemented innovative programs to increase employee loyalty and reduce turnover.

2012 to 2014

Operations Manager

PMI Entertainment Group – Ashwaubenon, WI

Implemented innovative programs to increase employee loyalty and reduce turnover.

Set project timelines and kept teams on task to complete milestones according to schedule.

Maintained quality of venue with a hands-on management style.

2006 to 2012

Operations Supervisor

PMI Entertainment Group – Ashwaubenon, WI

Maximized employee turnover through proactive management strategies.

Negotiated and finalized contracts with new and existing customers.

Set project timelines and kept teams on task to complete milestones according to schedule.

Cultivated and strengthened lasting client relationships.

2004 to 2006

Maintenance Technician

PMI Entertainment Group – Ashwaubenon, WI

Managed available parts, tools and materials inventory to maintain ability to respond promptly to issues.

Worked with building managers to assess ongoing needs and plan preventative maintenance schedules.

Monitored inventory and reported items to be restocked for each job.

2003 to 2004

Conversion Crew

PMI Entertainment Group – Ashwaubenon, WI

Supported Operations Manager with daily operational functions.

Developed professional working relationships with other employees by using effective communication and active listening skills.

Observed safe equipment operation and practices during each work shift.

Education

2006

IAVM School of Ice Technologies - San Diego, CA

2018

AVSS Year 1 - Minneapolis, MN

2018

First Aid Certified

Accomplishments

* Village of Ashwaubenon Operators License

* Forklift Certified since 2003

* PMI Life Saving award Nov. 2013

* First Aid Certified June 2018

Contact this candidate