Bench Technician General Electric
Resume:
ROBERT L. HARDING III
***********.**@*****.*** (primary email) *************@*****.*** (secondary email)
832-***-**** (mobile) www.linkedin.com/in/robertleeharding
PROBLEM-SOLVING ELECTRICAL
10+ years ohands-on work experience repairing and maintaining CNC Equipment and Ultrasonic Equipment and 12 (total) years in a Customer-Support and ISO 9001:2000 Environment
OBJECTIVE
To secure a mid to senior-level position in the area of electronics, electrical, electro-mechanical, and communication engineering relevant to my formal education, skills and technical knowledge.
QUALIFICATIONS SUMMARY
Ultrasonic equipment repair and maintenance experience
Strong analytical, mathematical, and troubleshooting skills
Sound ability to use electrical testing equipment such as multi-meters and oscilloscopes, and how to apply these skills in problem-solving applications
Trained in reading schematics to troubleshoot AC/DC circuits, logic boards, and motors
Deep high-power RF and microwave systems experience
Familiarity with PLC and PC control interfaces for industrial electronic equipment
Working knowledge of using hand tools, soldering tools and other electronic assembly tools
EDUCATION
ITT Technical College, Houston, TX
Associates of A.S Degree in Computer and Electronics Engineering Technology, September 2004
CERTIFICATIONS
Ultrasonic Testing Level I (UT I)
Panametrics Product Training
COMPETENCIES
Test Equipment
Signal Generator, Attenuator, Oscilloscope, Power Supply, Soldering Iron,
Multi-meter
Gages
FLAW GAGES – EPOCH III, EPOCH III B, EPOCH 4, EPOCH 4Plus, EPOCH 4B, EPOCH LT, EPOCH LTC, Epoch XT,Mentor EM,Phasec,Floormap,Scorpien2
THICKNESS GAGES – 37DLP, 25, 25DL, 25HP, 25DLHP, 25HPV, 25DL Plus, 25 HP Plus, 36DL Plus, 26 MG, 26 MGXT, 26 XTDL, MG2, MG2XT, MG2-DL, 35, 35DL, 35HP, 35DLHP, Magna Mike 8500
Protocols
AC/DC
Testing Software
GageView, EPOCH 3, EPOCH 4 calibration software, NDT Project 259, ASTM EN- 12668
Ticketing Systems
SAP, NetSuite, Remedy, Scopus, JIRA
Operating Systems
Windows 2000, Windows XP, UNIX (SUN SOLARIS)
Administrative software
MS Office Suite (Word, PowerPoint, Excel, Visio
PROFESSIONAL WORK EXPERIENCE
Toshiba International Corporation
Electro/Mechanical Technician II July 2019-present
Troubleshoots, tests, and assembles electro-mechanical assemblies.
Assists in reworking, repairing, and modifying non-conforming equipment.
When a suspect part is found, coordinate with the production team and line.p
Keep good documentation control (for example, paperwork, upkeep records, filing, write reject documentation, create RMRs).
General Electric
Electro/Mechanical Technician II March 2017–May 2019
Repaired, Troubleshot and Calibrated ultrasonic gages.
Work with test engineers, production, and quality/process engineering on test improvements and problems.
Ensure test equipment is maintained and calibrated.
Provide customer estimate for repair.
Calibrate RMLD using meter, power supplies, oscilloscope.
Used SAP software to record results and to update customer records.
Performed software updates on the electronic equipment using various software.
Provided support to customers via telephone and onsite at our location.
Maintained and ordered inventory for all parts that were needed.
Olympus Corporation
Electro/Mechanical Technician/Field Service Technician February 2008–March 2017
Handled an average of 20 calls per day and 8 customer walk-ins at our location.
Calibrated and repaired Ultrasonic Equipment and Flaw Gages.
Test, troubleshoot, repair, calibrate RMLD(Remote Methane Leak Detector).
Provide customer estimate for repair.
Work with test engineers, production, and quality/process engineering on test improvements and problems.
Ensure test equipment is maintained and calibrated.
Calibrate RMLD using meter, power supplies, oscilloscope.
Used the Netsuite ticketing system to open cases, provide quotes, generate sales orders, bill the
customer and document repair faults through to resolution.
Performed software updates on the electronic units using a Gage View application.
Provided support to customers via telephone and onsite at our location.
Maintained and ordered inventory for all parts that are needed.
Gauging Systems Inc., Sugarland, TX May 2007–February 2008
Bench Technician
Built gauges for oil tanks.
Built and repaired Varec Encoders and GSI 2000 Encoders.
Troubleshot and repaired Varec Encoders and GSI 2000 Encoders.
Soldered and repaired circuit boards.
G-Tel Communications, Houston, TX October 2004–May 2007
Bench Technician
Troubleshot and repaired circuit boards to the component level by using electronic test equipment, soldering tools and reading schematics.
Served as the in-house Support Technician with experience in voice telecom, data networking, and electronics.
Performs bench repair of warranty and non-warranty instruments.
Ensured repairs were completed within established turnaround times and any required ECN’s were installed and upgrades.
Documented findings and shared information with Development and Engineering teams.
Provided telephone support to customers for instrument startups and system troubleshooting.
Provided first-tier applications support to customers and manufacturer’s representatives.
MCI WorldCom, Cary, NC
Network Analyst/Technical Service Representative March 1999–March 2001
Provided timely first-level support for all business accounts (such as IBM, Schlumberger, etc.,) reporting faults with voice/data circuits.
Isolated issues, dispatched technicians, escalated and monitored tickets through to a resolution in order to meet mean time to repair (MTTR) and service level agreements.
Logged information needed to resolve problems using fault management scripts such as CSM, Scopus, Netpro, Toolslite, and F&E.
Performed initial diagnostics used by various testing tools to verify the port and LMI status of Frame Relay and Hyper-stream Frame Relay service.
Maintained the mandated International Operation Service (ISO) requirements and regulations.
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate