Controller Dispatcher

JEAN

BLACKWOOD LABONTE

** ****** *****, ****** ** 01540 · 508-***-****

*****************@*****.***

Experienced professional, provides timely and accurate service to customers. Able to remain flexible and positive in a fast-paced work environment. Communicates and interacts with all levels of associates. Self-starter, yet enjoys being part of a team with shared goals. EXPERIENCE

FEB 1987 – DEC 2019

ADMINSTRATIVE ASISTANT, R&M LEASING CORP, OXFORD, MA

Answered all calls and directed as needed.

Supported the dispatchers by scheduling all pick-up and delivery appointments.

Accepted orders from contracted customers via telephone, e-mail, and their websites.

Entered the information for all orders into our system for dispatchers to manage drivers.

Verified freight rates, monitored and entered the completion of deliveries so they could be invoiced.

Invoiced all customers for completed orders.

Made sure that all necessary documentation was available and accurate, contacted customers to obtain any paperwork that was missing.

Provided any documentation to our customers as needed.

Compiled all driver work orders and time cards to prepare payroll for the Controller.

Sorted and filed all maintenance records.

Prepared and managed the vacation schedule for all employees.

Faxed, copied, e-mailed for the owner of the company.

Updated all information as required in customer website. MAR 1977 – JAN 1987

DISPATCHER, WORCESTER QUALITY FOODS, WORCESTER, MA

Arranged the delivery of T/L and LTL to ensure that product would deliver and pick up via the most efficient and cost saving route.

Scheduled the drivers as needed while monitoring available hours.

Arranged any available backhauls.

EDUCATION

WORCESTER STATE COLLEGE, WORCESTER, MA – 2 YEARS

HIGH SCHOOL DIPLOMA, DOHERTY HIGH SCHOOL, WORCESTER, MA 2

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