Peer Advisor Solutions Specialist

Jai Merian Appleby

615-***-**** **********@******.*** 1015 Hickory Court, Lebanon, Tn 37087

CAREER OBJECTIVE

Results-oriented Online Chat Specialist considered an asset in the workplace. A pleasant personality

coupled with exemplary communication and

customer engagement skills. Ready to take on a

new role that requires energy and enthusiasm

while driving business success.

WORK EXPERIENCE

Asurion, September, 2018 — Present

- Anywhere Expert Chat Representative

Asurion, September, 2017 — September, 2018

- PSS-Premiere Solutions Specialist

Jai’s Salon, August, 2005 — September, 2017

- Liscensed Cosmetologist

SKILLS

EDUCATION

Business, May, 2004 — January,

Kaplan University

High School Diploma, May, 2003

Nashville Academy

Handled customers' technical issues by

professionally answering their questions and

inquiries.

Monitored customer issues to deliver effective

resolution, following all steps involved for

appropriate procedures.

Used various skills to resolve problems in

reasonable amount of time.

Assessed customer needs and upsold products

and services to maximize In-Home Protection

sales.

Worked as a peer advisor to assist new employees

in procedures and policies in order to maximize

department performance.

De-escalated problematic customer concerns,

maintaining calm, friendly demeanor.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Managed customer expectations by clarifying

needs, identifying options and recommending

products and services.

Evaluated customer account information to assess

current issues and determine potential solutions.

Educated clients on how to navigate company

systems and work within established frameworks

to obtain desired services.

Maintained satisfaction rating with customers by

providing exceptional service and support.

Consistently met performance benchmarks,

including speed, accuracy and volume.

Built a full clientele on word of mouth alone.

• Teamwork

• Negotiation and persuasion

• Active Listening

• Communication

• Perseverance and motivation

• Time Management

• Problem solving

AWARDS

Performance Review- Exceeds, 2020

Earned an Exceeds for my year end performance

review

ERG Remote Tagline Creator, 2018

In 2018, I created the tagline, "where miles don't matter", for Asurion's new ERG, Remote.

AFFILIATIONS

• Asurion A-Team, Brand Ambassador

Contact this candidate