SUMMARY

Focused professional with superior skills in fulfillment, communication and leadership. Proud customer service experience in working in solitary role or as part of busy team. Punctual with terrific work ethic.

SKILLS

Relationship Development

Customer Service

Ability to initiate and engage in

conversations with diverse groups of

people

Understanding of Californian law

Ability to show leadership

Very dedicated and driven to finish any

task given

Problem Resolution

Administrative support

MS Office

Team Building

EXPERIENCE

Packer

Reno, NV

Zulily LLC/ Oct 2019 to Nov 2020

Marked and labeled containers with accurate shipping information to prevent delays. Assembled and prepared cartons, crates and containers to protect materials during shipment.

Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.

Reviewed packing slips and other documentation to properly box requested items for shipment.

Accomplished production goals by working with speed and accuracy. Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards.

Virtual Receptionist

Reno, NV

Front Office Staff/ Aug 2019 to Oct 2020

Represented businesses professionally during closed or busiest hours, mastered company data and how to answer frequently asked questions and reassured callers of responsiveness. Cultivated rapport with callers, expressed empathy and patience with angry or worried callers and calmly and efficiently arranged for resolution of expressed issue. Boosted customer satisfaction ratings by exuding warmth, professionalism and concern for callers while driving to productive solutions for both caller and business. Answered inbound telephone calls promptly and courteously, listened attentively to caller, responded to questions and accurately documented and forwarded messages. Barista

Roseville, CA

Dutch Bros Coffee/ Dec 2018 to Feb 2020

Memorized official and off-menu preparations to serve all customer beverage desires. Restocked counter and customer areas to maintain adequate items levels for expected B

Sawyer

Bechler

916-***-****

Sawyerbechler@icloud.c

om

Roseville, CA 95678

needs.

Listened to customer desires and needs to recommend optimal products. Protected customers by regularly cleaning and sanitizing work areas and equipment. Greeted guests with pleasant smile and superior customer service. Resolved customer disputes with tact and professionalism. EDUCATION AND TRAINING

Associate of Arts: Criminal Justice

Sierra College

Rocklin, CA

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