Center Representative Account Manager

Akita Abron

***** ******** ***** ~ San Antonio, Tx 78253

Cell: 210-***-**** email: *****.*****@*****.***

Summary

Graduate with exceptional knowledge in Business Administration. Entry level Admin. Assistant to provide administrative support through engaging in clerical duties, assisting management, analyzing data, and providing superior teamwork.

EDUCATION

NORTHWEST VISTA, San Antonio, TX 2010-2013.

TEXAS A&M UNIVERSITY, San Antonio, TX 2014-2017, B.B.A. Human Resources

Work Experience

Humana Military, San Antonio, TX 2020-present

Benefits Account Manager, Remote

Researches information in large database

Quotes benefits coverage to beneficiaries and providers while solving coverage, billing, coding, and claim disputes

Creates and responds to emails

Enters and updates medical referrals

Documents information into system in timely manner

Compliant with HIPPA

H-E-B Stores, San Antonio, TX 2014-2020

Business Center Representative

Greeting and assisting customers in person and over the telephone

Manages register under POS guidelines

Maintains and inputs information in system accounts

Assists supervisors to identify and resolve complaints and issues

• Capable of handling large sums of cash.

• Answers telephone appropriately and effectively handles customer concerns and complaints.

• Adheres to company security/confidentiality guidelines.

• Researches discrepancies and assists customers with inquiries.

Key Competencies and Skills

Experienced in Microsoft Word, Excel, Outlook, and PowerPoint

Can type 75wpm

Excellent writing and oral communication

Able to work as a valued member of a team or independently

Thorough understanding of developing and implementing policies

Ability to negotiate and problem solve

Fax machine, scanner, copier, mail machine

Familiar with maintaining employee files and records in paper form, placing special focus on integrity and confidentiality of information

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