Qa Technician

MICHAELA STEIN

• •

PROFESSIONAL SUMMARY

Methodical Quality Assurance Specialist experienced in software development processes and optimal testing strategies. Helps teams produce exceptional products by offering in-depth quality assurance support. Open and clear communicator with good multitasking skills, organized nature and strong attention to detail. Expert web and mobile QA.

SKILLS

Organized multi-tasker

Effective leader

Staff development

Conflict resolution

Self-motivated

Customer service-oriented

Consistently meet goals

Employee training

Great communication

Data management

Internal Quality Assurance Management

Data Quality Assurance Processes

Quality Assurance Support

WORK HISTORY

11/2020 - Current

Quality Assurance Technician

Blink By Amazon

Perform Smoke, Functional, Ad-hoc, System, Regression, GUI testing using testing techniques Working in Agile environment and participate in Daily Scrum, and Retrospective meetings Attended Company wide meetings such as Training, Technical and All-Hands Meetings Updating and executing test cases using TestRail

Design, develop, update mobile test plans for iOS, Android and FireOS Executed mobile test plans using APK files, Firebase and Testflight. Manual testing of hardware, firmware, and software Update Confluence Pages for project management and documentation Create defects and communicate issues to developers, engineering, and management using JIRA Retest defect fixes and update JIRA tickets with results Follow up with developers on defects status daily, and generate reports for management Used Chime and Slack to communicate with team members Used Putty to view UART logs of cameras and Sync Modules Familiar with using Dashboard to update firmware of cameras and Sync Modules.

Familiar with using Dashboard to execute commands/actions Assisted in working weekends to make various projects a success

1321 s cherry st, ADA, Oklahoma 74820 580-***-**** adnrsu@r.postjobfree.com 12/2019 - 06/2020

Quality Assurance Specialist II

LegalShield - Ada, OK

Lead Manual QA Specialist across as many as 4 teams. Manual Testing of software. Tested UI experience across many platforms with in the company ranging from Mobile Devices to numerous software sites. Participated and Lead the manual teams on bi-weekly and monthly testing.

Functional and Regression testing. Participated in the release of 2 different launches into the UK and Canada for websites and a revamp of the mobile application. At every significant release, bi-weekly and when the project was finished as a whole, I would take part in regression testing that looked at both function and non-functional changes. As well as exploratory testing to ensure we did not interfere with the user experience negatively.

Jira Ticket generation. Created and documented Jira tickets for any bugs found or new features missed that would improve user experience. Worked closely with the development teams to ensure the bugs were logged and put in priority order to get the work completed. Jira tickets would include how to reproduce the bug found, any documentation on the bug (screenshot, video clips), any specific (ie certain web browsers it would occur on) and the person with whom I reported the bug to. Ability to follow very well-defined manual test plans - Created and implemented well defined manual test plans. Worked hand in hand with Automation QA to ensure the manual tests completed were well defined and we did not have any missing gaps between the two teams. Worked hand in hand with Lead developers on the hand off from Development to QA to ensure both parties had a good understanding of the product we were releasing and any specific test plans development would like performed. Provided QA documentation with in the Jira ticket once it had passed the QA test plans.

Effectively interacted with Product and Executive teams regarding software defects and user issues, working closely to develop innovative solutions.

Responsible for the quality of our products for web and mobile applications, Working closely and collaboratively across several teams including, Developers, Product Owners, Scrum masters, Business Analysts, and Devops to ensure the company's quality standards were upheld.

Effectively on boarding, training, and mentoring new members of our Quality Assurance team. Worked one on one with QA automation engineers to write test case designs to fill gaps in our testing strategies.

Determined overall LegalShield product quality by accurately conducting and evaluating various QA tests, including smoke test, negative, exploratory, regression and end to end testing. 05/2018 - 06/2020

Quality Assurance Analyst I

LegalShield - Ada, OK

Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.

Collaborated with developers and product owners to stay current on product features and intended functionality.

Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.

Analyzed and tested Web and Mobile software to determine bugs and provide assistance in solving issues.

Assessed software bugs and compiled findings along with resolution techniques in documentation to disseminate to Developers, Product Owners, and Business stakeholders. Effectively interacted with Development and Product Management departments regarding software defects and user issues, working closely to develop innovative solutions. 04/2016 - 4 2018

Group Billing Consultant

LegalShield - Ada, OK

Addressed and resolved customer complaints empathetically and professionally via email within our 24 hour deadline

Acted professionally and patiently when addressing negative customer feedback via telephone and email correspondence.

Researched and updated all required materials needed for Electronic Enrollment files ran on a daily basis.

Identified data entry errors that occur during the electronic enrollment process and reported to necessary departments.

Review data and ensured accuracy prior to input.

Assisted various departments to ensure production is met. This includes, coding paper applications, punching applications, and balancing group payments, among other job duties. Consistently met deadlines and requirements for all production ran during month end. 07/2015 - 3 2016

Assistant Manager

Sonic Drive In - Ada, OK

Maintained high standards of customer service for a drive in with a $2 million annual revenue. Followed food safety procedures according to company policies and health and sanitation regulations in order to prepare for semiannual food safety audits. Trained, coached and mentored up to 20 crew members per shift to ensure a professional and safe working environment

Successfully worked with other assistant managers to maintain labor control by keeping it under 20%. REFERENCES

Jerred Wilson - Former VP of Engineering with LegalShield. Current CTO with Flogstix. - 214-***-**** Vanessa Holland- Lead Software Engineer - 580-***-**** Joe Bailey - Systemi DBA with LegalShield - 580-***-**** Jenn Stueckler - Product Management Director with LegalShield - 682-***-****

Contact this candidate