Residential Advisor Desk Assistant
Resume:
Diamond Davis
Davison, MI **423
******************@*****.***
EXPERIENCE
Dort Financial Credit Union, 1441 S State Rd, Davison, MI 48423— Call Center Representative
June 2020 - PRESENT
●Cross-sell products by answering inquiries, informing members of services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative.
●Maintain customer confidence and protecting operations by keeping information confidential
●Provide friendly, professional and helpful information to members in an efficient way.
Aldi USA, 1054 N Center Rd. Burton, MI 48509— Cashier/Store Associate
April 2020 - June 2020
●Assist management in achieving store appearance and maintenance standards.
● Identifies and rectifies hazards and/or equipment in need of maintenance to provide a safe environment
●Assist customers with problems or concerns, and contact management when appropriate regarding customers with problems or concerns.
●Provide feedback to management on all products, inventory losses, scanning errors, and general issues that could impact productivity.
●Process customer purchases, performs general cleaning duties, and stocks shelves and displays neatly to maximize visibility and sales.
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University of Michigan-Flint, 303 E Kearsley St Flint, MI 48502 — Residential Advisor
June 2018 - April 2020
●Helping residents get acclimated with the college life and encourage them to take ownership for the community/ Assessing and addressing the needs of residents
●Effectively serving and working with residence hall students, staff and faculty of diverse backgrounds and viewpoints.
●Role modeling academically, socially, educationally and as a leader in the community.
●Planned events and programs; including budgeting costs, making flyers and promoting events
●Maintaining confidentiality while working with peers
University of Michigan-Flint, 303 E Kearsley St, Flint, MI 48502 —Front Desk Assistant
January 2018 - April 2020
●Assisting in the check in and out of residents/guests
●Complete paperwork and assignments, such as equipment check-out, emergency procedures, key issues, shift log, and etc.
Tim Hortons, 4365 W Pierson Rd, Flint, MI 48529 — Team Member
May 2019 - April 2020
●Provide friendly and helpful service to customers/ suggestive selling
●Read and Follow directions correctly to make drinks and food as requested.
●Maintain a clean and safe environment.
Hollister, 3381 S Linden Rd, Flint, MI — Brand Representative
June 2016 - August 2017
●Represent the company in a positive light both at and away from work.
●Maintain a presentable work space.
EDUCATION
University of Michigan-Flint, 303 E Kearsley St, Flint, MI 48502
September 2017 - April 2020
I now have a BBA in Marketing with a minor in economics. I was actively involved in extracurriculars and have been since I began attending this institution. In my first year I was involved in Hall Council, as the Public Relations/Marketing Coordinator, Block club ( a community service based organization) as a member, and began serving as vice-president of the Cheer Club. My second year of college, I remained the vice-president of the cheer club and was voted Block club’s Social Event Coordinator. By the end of my third year, I was the Marketing Club’s Marketing Coordinator and the Vice-President/ Marketing Specialist of the Club sports council. (My fourth year involvement was limited due to COVID-19.) I did all of these things while maintaining a cumulative GPA of 3.3.
Skills & Abilities
Computer and Internet Skills
Quick Learner
Time management
Self-Motivated
Leadership
Adaptability
Communication
Mathematics
Creativity
Efficient
Responsible
Optimistic
Organization
Teamwork
Punctual
Personable
Certifications
Certified Tourism Ambassador (CTA) for the Flint and Genesee Area- August 2019
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