Security Officer level 2, customer service.
Resume:
Teanna Jackson
Retail Sales Associate, Security, Shopper
Fort Worth, TX 76123
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I am looking for a well rounded and organized job that will help me grow and achieve more accomplishments. A job that requires being reliable, responsible, and dependable, and fulfilling obligations. I have the knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Something that will help me better accommodate my skills or help me add new ones under my belt. I hope to be considered for your job I am willing and very determined to start working with you.
Authorized to work in the US for any employer
Work Experience
Security Professional
IIDON SECURITY - Fort Worth, TX
May 2021 to Present
• Patrol 3 garages two to three times a night.
• Does floor checks for a professional 40 floor building.
• Write daily activity reports.
• Report any problems or concerns to command post.
• Make sure no trespassing is going on in the garages.
• Watch security cameras to make sure no suspicious activity is happening.
• Observe and report.
• During weekday we open the main building for daily business. Amazon Associate
Amazon.com
November 2020 to May 2021
• Packing, stowing, picking, batching, and counting products.
• Tracked inventory in POS
• Complete order receipts
• Pack and unpack items to be stocked on certain isle.
• Read orders to ascertain quantities of merchandise.
• Worked in different temperature even -10 freezer.
• Communicating with Supervisors about complications. Security Officer
Allied Universal Security Services, Systems and Solutions - Fort Worth, TX May 2020 to April 2021
Observe and report
• Patrolled Carvana
• Licensed professional security officer for 2 years
• Enforced security regulations
• Ensured prohibited items were not brought into Carvana
• Documented reports of suspicious activity
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
• Patrolled FirstCash
• Ensured prohibited items were not brought into FirstCash
• Watch the security camera to make sure nothing is suspicious. Security Officer
Marksman Security
October 2020 to November 2020
• Observe and report.
• Observe and watch the security cameras.
• Licensed professional security officer for 2 years
• Effectively communicated pertinent information to employees
• Documented reports of suspicious activity
• Ensured prohibited items were not brought into IBM building
• 24/7 audio and video monitoring of all the areas in the warehouse.
• When notified of an event, verify live/recorded video feeds to assess situation Security Officer
Kingdom Protective Services - Fort Worth, TX
August 2020 to September 2020
• Control who come in and watch for anything suspicious. Use walkie talkie if necessary
• Licensed professional security officer for 2 years
• Ensured prohibited items were not brought into Quarantine Building
• Recruited personnel
• Documented reports of suspicious activity
• Enforced security regulations
• Observing the assigned area and report anything suspicious to the head officer PCA Personal Care Assistantmo
Gerling Care - Fort Worth, TX
February 2017 to June 2020
Bathing, cooking, Cleaning, making sure he is groomed nicely, watching his spending habits, take him shopping from time to time, and exercise with him if he want Access Management
Stadium People - AT &T Stadium - Arlington, TX
October 2018 to February 2020
Manage who comes in and out of the stadium, safety comes first, pick up any visible trash, control the traffic of the lines, watch to make sure nobody is intoxicated before coming into the stadium. Sales Associate
Pandora Jewelry - Fort Worth, TX
August 2017 to September 2018
Clean jewelry, sell jewelry, work register and iPad, help costumer, try to help costumer with any concerns or problems, clean displays, greet everyone that comes in, help stock.
• Greeted guests and clients in a friendly manner
• Answered client and guest questions
• Assisted an average of 5 plus clients and guests per day
• Handled returns and exchanges
• Responsible for general cleaning
• Helped ensure customer satisfaction
• Restocked merchandise
• Organized new merchandise
• Monitored inventory
• Communicated with clients, guests and customers over the phone
• Worked as team lead
Seasonal Sales Associate
Mills Uniform Company - Fort Worth, TX
July 2018 to August 2018
Make sure fitting rooms clean for next guest to use. Make sure racks and rounders are up to par.
Pick and pulls(for online orders).
Helping guest find the right uniform for what school and grade they're shopping for. End of the day cleaning.
Work on go back table.
Babysitter
self employed - Fort Worth, TX
October 2016 to June 2018
Feeding, changing diaper, bathing/grooming, playing, walking around, cleaning baby bottles
• Provided children with a productive, compassionate learning environment
• Implemented positive discipline and redirection
• Organized activities and promoted a safe environment
• Responsible for putting children to bed
• Created individualized healthy meals
• Provided children with any necessary or emergency medical needs
• Picked up children from school and sports practice Assistant
Super Diva Creations - Fort Worth, TX
March 2010 to June 2017
Super Diva Creations - Fort Worth, TX
March 2010 to June 2017
Responsibilities
Make sure all orders are done
Clean environment
Organization
Stay positive
Accomplishments
Learning how it is to own my own business
How to stay positive even when its hard and crazy times. Skills Used
Learning
Listening
Organized
Professional
Multitasking
Dietary cook helper
Super Diva Creations
2015 to 2015
to 2015
Responsibilities
Make sure the cook have everything they need for that day and that nobodies behind Do all the baking mostly desserts
Make sure carts are ready on time
Make sure residents get what their meal ticket say they can or cannot get Wash up the cooks dishes
Clear the line
Help dietary aide (pulling there dishes)
Roll silverware
Accomplishments
communicating with everybody and not being afraid to ask for help Hearing some of the residents story's of there past Skills Used
communication
Listening
Learning
Working together
Multitasking
Watch the clock
Sales Associate
Macy's
2014 to 2015
Responsibilities
Work the register in what ever area I work in Communicate and help the costumer find what they are looking for
Help coworker with what they're doing if its really busy and I done with what I was doing Put back clothes
Clean out fitting rooms
Stay positive and a smile on my face to make the costumer day and so they will keep shopping at Macys Accomplishments
Working in a fast pace job
Folding clothes in a faster way
Working the register
Handling money
Skills Used
Communication
Money handling
Organized
Multitasking
Working with others
Professional
Seasonal Associate
Halloween Spirit - Fort Worth, TX
October 2014 to November 2014
Responsibilities
WALK THE FLOOR, MAKE SURE NOBODY IS STEALING OR NEED HELP, HELP THE COSTUMER FIND WHAT THEY ARE LOOKING FOR, WORK THE FITTING ROOM IF NEEDED, PUT NEW STOCK OUT. Accomplishments
MEETING NEW PEOPLE AND EVEN THOUGH I STARTED KIND OF LATE I HAVE LEARNED A LOT FROM BONDING
WITH THE MANAGER AND MAYBE NEXT TIME I APPLY I CAN BE ASSISTANT MANAGER. Skills Used
COSTUMER SERVICE
ORGANIZATION
MULTI-TASKING
PROFESSIONAL
LISTENING
LEARNING
COMMUNICATIONAL
Education
High School Diploma in Customer Service, Communications, Business North Crowley High School
June 2014
Skills
• Learning (3 years)
• Child care (9 years)
• Organizational Skills (5 years)
• Listening (5 years)
• Problem Resolution (3 years)
• Customer Service (10+ years)
• Groupwise (4 years)
• Cleaning (3 years)
• Professional Services (2 years)
• Multi-tasking (6 years)
• Cashier (2 years)
• Cash Handling (5 years)
• Time management (4 years)
• Communications (5 years)
• Security (2 years)
• Information Security
• Babysitting
• Network Security
• Warehouse experience
• Basic math
• Operating Systems (1 year)
• Service Orientation (2 years)
• Upselling
• Quality control
• POS System (2 years)
• Integrity (4 years)
• Self control (4 years)
• Quality assurance
• English
Certifications and Licenses
Security+
October 2018 to November 2022
Additional Information
Accomplishments
1. Exceeded retail sales goals by an average of 12% every quarter in 2017. 2. Maintained a 91% satisfaction rating over a 12-month period as a customer care representative. 3. Reduced time spent on inventory by 20% by reorganizing physical storage of supplies. 4. I was Employee Of The Month back in 2018 for pandora for having the highest upselling and goal reached. ( Which led to the store making above there monthly goal being a new store at the time.) 5. Having the knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data and property for the past 2 years of doing security.
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