Support Associate Customer Service

Abdul Rehman Usmani

C/**/*** sector * Shanti Nagar Mira road Thane 401107

Mobile. 869-***-****

OBJECTIVE

● To seek a challenging work environment that would provide me learning and professional growth. Customer service is my first gig with Great Harvest. I love serving people. My philosophy and Mission Statement translated into being friendly, helpful, and passionate. PROFESSIONAL EXPERIENCE

Food Concept Company Riyadh working as the assistant accountant Job Responsibilities.

Handling petty cash and operation daily bases

WayBack burger (Dammam alkhobar ksa) as the Supervisor from 21 may 2018 to December 2020

Job Responsibilities :

. Handling day to day activities for the hotel

SAADEDDIN PASTRY ( Saadeddin Pastry – Riyadh KSA) as the Team Leader – Customer Service (Retail Counter Sales) from 08 th

August 2012 to 30 th

September 2017

Job Responsibilities:

● Handling Day to Day activities for the store.

● Management of Decoration, Selling & Customer Services of the counter & try to improve the profits from my designated counters.

● Fulfillment of customers requirements & successfully achieve desired monthly target.

● Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.

● Delivering great goods along with a positive attitude to our Guests to ensure that the hospitality and culinary experience exceeds our Guest expectations.

● Involve in the planning and designing new methods for improving the system. 109 f as the Customer Support Associate from 4 th

December 2008 to 30 th

January 2012.

Job Responsibilities:

● Ensure that each customer’s need is evaluated & fulfilled, Provide info about Products on display & guide them on correct counters.

● Maintain an awareness of all promotions and advertisements.

● Accurately and efficiently handle on-floor activities.

● Analyze trends & accurately forecast Future styles & trends.

● Up-selling & Cross-selling.

● Handling Visual Merchandising work according to latest fashion.

● Provide quality service and support in a variety of areas. Maintain a balance between company policy and customer benefit in decision making.

● Maintain all Databases related to Inward/Outward stocks. Weekly Stock Counting & Self Auditing.

● Any other tasks as assigned from time to time by Manager. NEXT ( Electronic Chain Store) as Floor Executive from 1st December 2007 to 21 st November 2008.

Job Responsibilities:

● Sales of different types of Electronic products like Televisions, Refrigerators, Music Systems, Computers and Laptops.

● Designing innovative ideas to help clients to excel in their business requirements.

● Overall responsibility of customer handling & customer service. EDUCATIONAL QUALIFICATION

[Bachelor]

Certification: Graduation (2007)

Board:

[Intermediate]

Khalsa College, Mumbai University

Certification: HSC (2002)

Board:

[Matriculation]

Bandra Junior College, Board of Maharashtra

Certificate: SSC (2000)

Board: Anjuman School, Board of Maharashtra

TECHNICAL SKILL

Friendly with Microsoft Office & Sound Computer Knowledge. SELF APPRAISAL

Sound understanding of office administration with a global mindset & Strong quantitative and conceptual abilities.

Capable of working in a team.

Able to motivate others and myself even in stressful situations.

Have ability to learn concepts and apply them effectively at workplace. Willingness to work a flexible schedule to include weekends, possible holidays and occasional overtime when needed.

Enjoy the task that is given to me.

Achievement oriented and interpersonal skills.

A disciplined individual and tackle problems head on. Detail-oriented, Multi-tasker, strong and organizational skills. Confident to take new tasks and responsibilities

I am a fast learner and always seeking to learn new things and process. Have ability to motivate, groom and lead by example. I am regarded by my colleagues and across the floor as cheerful & cooperative and always willing to support. I enjoy excellent relationship with my colleagues and seniors.

PERSONAL DETAILS

Date of Birth: 01/10/1984

Sex: Male

Language Known: Arabic, English, Hindi, Marathi & Urdu Nationality: Indian

Iqama No.: 245-***-****

Aadhar No.: 416*-****-****

Place: Mumbai

Date: Signature

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