Customer service
Resume:
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BRITTANY MURPHY
New Jersey
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EDUCATION —
EXPERIENCE
September 2017-August 2021
Bachelor of Science: Community Health
Dean’s Honor List
Kean University, Union, NJ
September 2013-June 2017
High School Diploma: Newark Prep Charter High School,
Newark, NJ
Related Courses: Community Public Health Communication, Epidemiology and disease, Holistic Health, Cross Cultural Psychology, Environmental science, Anatomy & Physiology
Related Organizations/ Clubs:
Kean University Exercise Science Club, EEO
March 2021-Present
Epidemiology/ Public Health Internship- Mediterranean Pediatrics, East Orange, NJ
●Accountable for observing a pediatrics doctor and management.
●Studying a diverse range of health conditions as well as the impact that various exposures have on the manifestation of disease.
●Gathering data based on socioeconomic status, health disparities and education on COVID prevention and vaccines.
April 2019-March 2021
Customer Service Agent • Gateway One Group (ACES), Newark Airport Newark, NJ
●Accountable for assisting internal and external customers in a fast-paced environment and responsible for a variety of tasks at the airport involving customer contact/support operational duties.
●Processed passengers traveling within the United States and international destinations.
●Provided ticket sales and quote published fares. Cross utilized computer systems for code share and contract airlines.
●Ensured that travel documents are in compliance.
●Complied with safety guidelines and procedures mandated by the Federal Aviation Administration and Department of Transportation. Provided information for passengers concerning reservation data and airport updates.
June 2017-August 2018 (Seasonal)
Summer Camp Counselor • YMCA Newark, NJ
●Assisted the Camp Director to provide leadership and guidance to campers ages ranging from 7-12 years old and participated in fundraising efforts for camp sponsored trips.
●Escorted and monitored children on field trips to swimming pools, amusement parks, and outdoor recreational parks.
●Counseled children displaying unruly behavior on the importance of respect, kindness, and understanding through positive reinforcement.
● Coordinated parent and staff meetings for children with behavioral and social withdrawnness issues.
●Mentored and tutored children on math, reading, and speech.
December 2016-April 2018
October 2017- June 2018
Retail Sales Associate • Century 21 • Elizabeth, NJ
Rewarded “Employee of the Month” in December of 2017 due to repeatedly being recognized for outstanding customer service while maximizing sales and serving as a positive role model for team members.
Performed strategic thinking to achieve optimal customer experience and met all of customers’ needs.
Computed sales prices, total purchases and received and processed cash and credit payments.
Maintained knowledge of current sales, sales promotions, payments and exchange policies.
December 2016-April 2018
After School Program Aide • Hawkins Middle School Newark Ironbound, NJ
●Administered and performed after-school programs under the supervision of the Program Director.
●Managed to create and nurture a safe, positive and loving environment.
●Assisted children with special needs and acted accordingly. Maintained visual supervision of children at all times, with specific attention at the play field.
● Adhered to policies and carried out the established procedures.
KEY SKILLS —
Achievements/ Certifications
Goal setting and prioritizing, organization, time management, communication and interpersonal skills, critical thinking, public relation skills, leadership abilities, self-motivated, knowledge of resources.
(2017-2021) Scholarship for Sadie Nash Leadership, Sadie Nash Leadership Project
(2018-2021) Epsilon Epsilon Omega Honor Society, Kean University
(2017-2021) Dean's List, Kean University
(2018-2021) Peer Mentor, Kean University
(2020) BLS Provider
(2020) CPR/AED
(2020) Certified Emergency Care & Safety Institute
(2020) FEMA Diversity Awareness
(2020) FEMA Surveillance Awareness
Volunteer Experience
(2016-2021) Newark Community Breakfast for Mentally Ill and Homeless Newark, NJ
(2016-2021) Breast Cancer walks
(2016-2021) Asthma walks
(2016-2021) Homeless shelters
(2021- Present) Covid Vaccine Clinic
REFERENCES
[Available upon request.]
Contact this candidate