Hospitality

Claudio E. Olympio

** ******* ****** 716-***-****

Buffalo, Ny 14207 **************@*****.***

Education

The State University of New York (SUNY) College at Buffalo May 2019

Bachelor of Science Degree in Hospitality: Hotel and Restaurant Management

Honors: Dean’s List spring 2018 & 2019

Skills:

Trilingual: English, Fluent in Ewé, basic knowledge of French

Computer Skills: Proficient with Microsoft office

Independent health

Member servicing department Temp December2020 -January 2021

Ability to handle multiple duties while being proficient and Windows skills including MS Office.

Applying critical thinking skills and make decisions based upon member needs.

Government Tele-Sales Red Shirt Temp august 2020 –December 2020

Responsible for government telesales and retention through the call center. Required to work collaboratively with government external sales representatives and sales management.

Responsible for 100% compliance with all CMS, State and corporate requirements.

M&T Fountain plaza Buffalo, NY October 2019 – February 2020

Senior Service Associate/Universal Banker

Identifies walk-in customers' needs through the Bank’s retail sales process to provide basic sales solutions for basic customer needs and/or refer complex customer needs to the appropriate team member/partner.

Responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner.

Key driver of branch referrals that assist the branch team achieve annual sales goals.

Responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately.

Wegmans Food Market Buffalo, NY July 2017 – October 2019

Front End Cashier, Self-Checkout Shopper Assistant, Plaza Maintenance.

this position capitalized on my education,on hands experience,my leadership and my customer service skills and my ability to interact with people

Provide a fast, fun and friendly service by having a positive attitude while working with customers.

Assist customers in completing their transactions while using the self-checkout system.

Perform reliable duties in other departments such as ensuring inventory and carts were available.

Cheese department and Mediterranean bar

Cutting and preparing cheese, as well as knowing which cheese is perfect for any occasion.

Hyatt Regency Buffalo Hotel and Conference Center Buffalo, NY April 2018- August 2018

House Person-Events

Ensuring client specifications are met in regards to room set up and general requests from team.

Maintaining a positive attitude and professional work while interacting with guests and everyday work.

Contact this candidate