Active Directory Salesforce Administrator
Resume:
Holly Judge
IT Support
A highly equipped office manager with experience in performing a variety of administrative and staff support duties for leadership and department teams. Currently, a student for North Seattle Networking and Server Administration degree looking for an entry-level IT position that combines administrative experience with new technical skills. ********@*****.*** 509-***-**** Seattle
EDUCATION
Network and Server Administration
North Seattle College
01/2019 - Present, Seattle, Wa
CompTIA A+ CompTIA Networ +
CompTIA Security + Linux
Microsoft SQL Cisco CCNA
Java
RELEVANT WORK EXPERIENCE
IT Hardware Speacialist (Contract)
TrueBlue
06/2021 - Present, Tacoma, WA
Specialized in imaging and deployment of HP Elite workstations and Chromebooks Created and configured Cisco Jabber/VOIP user accounts per ticket requests Worked with management to calibrate Knowledge Base and implement department-wide SOPs
Maintain service level goal of 98% within ticketing system, Service Now, tracking requests and documenting resolutions
IT Support-On Site
Dawson Design Associates, Inc. - Seattle, WA
02/2020 - 05/2021, Seatlle, WA
Implementation of company-wide Microsoft Teams VOIP integration Primary Tiere 1 support for end-users, resolving issues through phone, chat, and remote access; Escalating to MSP/Tiere 2 as needed Created and maintained a physical inventory of PC’s, software, and computer peripherals
Created new SOP for On/Off-boarding, streamlining process Collaborated with MSP on establishing server migration to Azure AD services & security upgrades, network maintenance, printer/computer troubleshooting TECHNICAL SKILLS
Networking
Lan/Wan, DHCP, TCP, Cisco Routers and Switchs,
Active Directory Domain, VOIP, DNS
Hardware support
Android & OS mobile support, Windows 10, printers, softphone
Languages
HTML 5, CSS, Java, Javascript, SQL, Visual Basic
PERSONAL PROJECTS
Professional Website for Grimm Histories
(01/2020 - 04/2020)
Creation of professional online portfolio for teacher and public speaker, Sean Prather. He and his son operate Grimm Histories where they host lectures/events for the public.
CERTIFICATES
WEB APPLICATION TECHNOLOGIES
CERTIFICATE (01/2020 - 06/2020)
Network Administration Microsoft Windows
Completion Certificate (01/2020 - 08/2021)
Currently working on as part of course work
Network and Server Administration Specialist
Certificate (01/2020 - Present)
Currently working on as part of course work
Cisco Certified Network Associate Certificate
(01/2020 - Present)
Currently working on as part of course work
Linux Network and Security Certificate
(01/2020 - Present)
Currently working on as part of course work
ADDITIONAL WORK HISTORY
Front Desk Receptionist
Shoreline Goldfishswim School
09/2019 - Present,
Shoreline, WA
Coursework Includes Preperation for:
Achievements/Tasks
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RELEVANT WORK EXPERIENCE
Office Administrator
Dawson Design Associates
02/2020 - 05/2021, Seattle, WA
Renegotiated contracts & costs for office that mitigated operating costs by an average of 60%
Created a standardized recruitment process for international and US-based offices
& implemented an Application Tracking System reducing the hiring process from 12 weeks to 4 weeks
Coordinated all logistics for office relocation: overseeing new construction, vendor relations, managing budget constraints
Managed office expense reports & office budgets for Seattle and Port Orchard location
Created and maintained filing system for cloud drive Office Administrator/ IT Support
Spectrum Quartz
10/2018 - 01/2020, Tukwila, WA
IT Support for West Coast operations, including hardware and software updates, remote access, software and procedure training
Develop reports to detail aging and past due accounts as well as analyze for discrepancies and resolve variances
Reconciled $18,000 of unaccounted invoices bringing the site back to compliance within 2 months of being hired
Created and maintained filing system for customer accounts, implemented system across multiple sites
Administrative Assistant to VP of Sales (Contract) Trueblue
03/2018 - 08/2018, Tacoma, WA
Directed logistics for Sales Operations meetings including travel arrangements, reservations, ordering training material
Compiled weekly and monthly reports for the Sales Operations Team regarding Sales revenue, Branch KPIs, and Login records
CRM/Salesforce administrator, monitoring and improving on site useage Advisor and beta testor for new mobile people sourcing apps Real Time Analyst
Faneuil
10/2014 - 08/2016, Spokane, WA
Oversaw real-time management processes and took proactive measures to meet call volume demands by managing skill sets, optimization of work patterns, offline time, and breaks/lunches in Webstation IEX
Past achievements include implementing policy changes that increased site wide adherence by 13% and dropping the average call handle time to 15 mins. Served as interim Floor Support/Team Lead, answering questions for other agents, evaluating for coaching opportunities, and addressing escalations Monitored daily service levels, productivity and real time adherence through intraday reports, and made adjustments as needed
ADDITIONAL WORK HISTORY
Receptionist/Schedule Coordinator
(Part Time)
Foss Home and Village
05/2019 - 05/2020,
Seattle, Wa
Customer Service Representative
Sagemax Bioceramics
04/2017 - 03/2018,
Federal Way, Seattle
Customer Service Representative
Blue Nile Diamond Company
08/2016 - 03/2017,
Seattle, WA
Achievements/Tasks
Achievements/Tasks
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