Page * of *

Holly Judge

IT Support

A highly equipped office manager with experience in performing a variety of administrative and staff support duties for leadership and department teams. Currently, a student for North Seattle Networking and Server Administration degree looking for an entry-level IT position that combines administrative experience with new technical skills. adnrdl@r.postjobfree.com 509-***-**** Seattle

EDUCATION

Network and Server Administration

North Seattle College

01/2019 - Present, Seattle, Wa

CompTIA A+ CompTIA Networ +

CompTIA Security + Linux

Microsoft SQL Cisco CCNA

Java

RELEVANT WORK EXPERIENCE

IT Hardware Speacialist (Contract)

TrueBlue

06/2021 - Present, Tacoma, WA

Specialized in imaging and deployment of HP Elite workstations and Chromebooks Created and configured Cisco Jabber/VOIP user accounts per ticket requests Worked with management to calibrate Knowledge Base and implement department-wide SOPs

Maintain service level goal of 98% within ticketing system, Service Now, tracking requests and documenting resolutions

IT Support-On Site

Dawson Design Associates, Inc. - Seattle, WA

02/2020 - 05/2021, Seatlle, WA

Implementation of company-wide Microsoft Teams VOIP integration Primary Tiere 1 support for end-users, resolving issues through phone, chat, and remote access; Escalating to MSP/Tiere 2 as needed Created and maintained a physical inventory of PC’s, software, and computer peripherals

Created new SOP for On/Off-boarding, streamlining process Collaborated with MSP on establishing server migration to Azure AD services & security upgrades, network maintenance, printer/computer troubleshooting TECHNICAL SKILLS

Networking

Lan/Wan, DHCP, TCP, Cisco Routers and Switchs,

Active Directory Domain, VOIP, DNS

Hardware support

Android & OS mobile support, Windows 10, printers, softphone

Languages

HTML 5, CSS, Java, Javascript, SQL, Visual Basic

PERSONAL PROJECTS

Professional Website for Grimm Histories

(01/2020 - 04/2020)

Creation of professional online portfolio for teacher and public speaker, Sean Prather. He and his son operate Grimm Histories where they host lectures/events for the public.

CERTIFICATES

WEB APPLICATION TECHNOLOGIES

CERTIFICATE (01/2020 - 06/2020)

Network Administration Microsoft Windows

Completion Certificate (01/2020 - 08/2021)

Currently working on as part of course work

Network and Server Administration Specialist

Certificate (01/2020 - Present)

Currently working on as part of course work

Cisco Certified Network Associate Certificate

(01/2020 - Present)

Currently working on as part of course work

Linux Network and Security Certificate

(01/2020 - Present)

Currently working on as part of course work

ADDITIONAL WORK HISTORY

Front Desk Receptionist

Shoreline Goldfishswim School

09/2019 - Present,

Shoreline, WA

Coursework Includes Preperation for:

Achievements/Tasks

Achievements/Tasks

Page 2 of 2

RELEVANT WORK EXPERIENCE

Office Administrator

Dawson Design Associates

02/2020 - 05/2021, Seattle, WA

Renegotiated contracts & costs for office that mitigated operating costs by an average of 60%

Created a standardized recruitment process for international and US-based offices

& implemented an Application Tracking System reducing the hiring process from 12 weeks to 4 weeks

Coordinated all logistics for office relocation: overseeing new construction, vendor relations, managing budget constraints

Managed office expense reports & office budgets for Seattle and Port Orchard location

Created and maintained filing system for cloud drive Office Administrator/ IT Support

Spectrum Quartz

10/2018 - 01/2020, Tukwila, WA

IT Support for West Coast operations, including hardware and software updates, remote access, software and procedure training

Develop reports to detail aging and past due accounts as well as analyze for discrepancies and resolve variances

Reconciled $18,000 of unaccounted invoices bringing the site back to compliance within 2 months of being hired

Created and maintained filing system for customer accounts, implemented system across multiple sites

Administrative Assistant to VP of Sales (Contract) Trueblue

03/2018 - 08/2018, Tacoma, WA

Directed logistics for Sales Operations meetings including travel arrangements, reservations, ordering training material

Compiled weekly and monthly reports for the Sales Operations Team regarding Sales revenue, Branch KPIs, and Login records

CRM/Salesforce administrator, monitoring and improving on site useage Advisor and beta testor for new mobile people sourcing apps Real Time Analyst

Faneuil

10/2014 - 08/2016, Spokane, WA

Oversaw real-time management processes and took proactive measures to meet call volume demands by managing skill sets, optimization of work patterns, offline time, and breaks/lunches in Webstation IEX

Past achievements include implementing policy changes that increased site wide adherence by 13% and dropping the average call handle time to 15 mins. Served as interim Floor Support/Team Lead, answering questions for other agents, evaluating for coaching opportunities, and addressing escalations Monitored daily service levels, productivity and real time adherence through intraday reports, and made adjustments as needed

ADDITIONAL WORK HISTORY

Receptionist/Schedule Coordinator

(Part Time)

Foss Home and Village

05/2019 - 05/2020,

Seattle, Wa

Customer Service Representative

Sagemax Bioceramics

04/2017 - 03/2018,

Federal Way, Seattle

Customer Service Representative

Blue Nile Diamond Company

08/2016 - 03/2017,

Seattle, WA

Achievements/Tasks

Achievements/Tasks

Achievements/Tasks

Achievements/Tasks

Contact this candidate