Front Desk Service Agent
Resume:
Jennifer Claspell
Montrose, Mi 48457
****************@*****.***
Skills
● Pays attention to detail
● Active listening skills
● Positive attitude
● Time management skills
● Fast learner
● Able to remain calm in high stress situations
● Problem Solving
Experience
November 2020- Present
Drury Hotels, Frankenmuth, Mi - Guest Service Agent
● Assist guests in a friendly, efficient, courteous, and professional manner.
● Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
● Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
● Present and maintain a high standard of integrity, service, and hospitality.
● Ensure an exceptional guest experience by providing courteous, friendly, guest service with a
+1 Service attitude.
June 2014- March 2019
Select Specialty Hospital, Flint Mi- Nurse Assistant
● Performing services for the patient involving bathing using basin-less bath products, oral hygiene, oral feeding and care of hair.
● Answering patient lights and performing services in a timely manner that adds to the physical well-being of the patient.
● Participating in hourly rounds.
● Transporting patients to and from various treatment centers when necessary; assisting transporters in moving patients in and out of stretchers and wheelchairs.
● Maintaining the cleanliness of various instruments and equipment such as bedpans, urinals and wheelchairs.
● Keeping the patient’s rooms in clean and orderly condition, including making beds 2
Education
September 2016- March 2019
Mott Community College
● Basic classes in subjects such as, English, Math and Science Classes. September 2008- May 2012
Swartz Creek High School
● High School Diploma Earned
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