Patient Representative Administrative Assistant
Resume:
Mieka Paulk-Jones
**** *. ********* ***. *** Angeles, CA 90043
*********@*****.***
Professional Summary
Extraordinary Professional with over 16 years of Healthcare experience in Administration, Coordination, Patient Liaison, Patient Representative, Customer Service, Patient Care, E-commerce, Logistics & Fulfillment. I am a calm, confident and self-motivated individual, goal driven; passionate about meeting and exceeding expectations; detail-oriented individual with unique ability to interact with clients, families, co-workers, and people of diverse backgrounds; thrives on learning and seeking opportunities for growth.
Skills
Type 55 WPM
Scribe
Microsoft Office Word, Excel, Power Point
Epic
All Scripts
Outlook
Net Suite
On Base
Google Docs
Stripe/Dashboard
Shopify
Ability to multitask
Experience
Patient Care Representative II
Providence Health & Services Saint Johns March 2019-Present
Answer phones promptly. Screen and direct phone calls appropriately. Timely response to routine inquiries. Take accurate and complete messages (100% of the time) and forward messages promptly and accurately
Schedule patients in a timely and accurate manner
Complete patient check in process.
Verify/update or have patient complete new Patient Registration Form
Collect and ensure accurate insurance and demographic information
Initial Patient Registration Form and superbill to confirm completeness of insurance information
Collect patient copayments
Complete patient check out process.
Maximize collections by following department policies and procedures
Review the patient superbill for completeness of services rendered, diagnosis, follow up instructions and scheduling next appointment or completing patient recall card
Complete authorizations as directed by the insurance requirements and the physician/provider
Be responsible for accurate coding and batching of services rendered. Prepare paperwork, including accurate completion of Batch Summary Form (95% of the time) and submit within forty eight hours the completed required information to the Central Billing Office
Scan and link text/images in Electronic Medical Record
Be responsible for reporting status of diagnostic/specialty services ordered by rendering physician at the site in a timely manner, as specified by supervisor
Be responsible for maintaining and documenting an appropriate inventory of front office supplies
Customer Coordinator/Logistics & Fulfilment January 2018-August 2018
Travel Light LLC/G-RO
Reply by email or phone to all customers in regards to their shipments, orders, and concerns.
Create sales orders, convert, and charge all international & domestic orders in pounds or dollars.
Answer all questions and concerns regarding product, and crowd funding.
Handle all conflict resolution with customers.
Process all returns, and refunds.
Contact 3PL’s in order to create all Commercial Invoices for fulfillment in our warehouses.
Monitor, and track all inventory, perform adjustments, and cancellations when needed in all warehouses.
Train new employees
File claims, and follow up with courier services domestic, and international.
Business Owner
Blessed Life Apparel June 2016-Present
Participate in pop up shops throughout LA County
E-commerce handle commercial transactions electronically on the internet.
Maintain Inventory of product
Marketing, and promotion of website, and business products.
Administrative Assistant April 2016-June 2016
UCLA Medical Center Division of Medicine
Assistant to the professor of medicine. Schedule consultations and review records for new consultations.
Arrange travel, and meetings.
Review and order medications, and labs for patients.
Answer all questions and monitor the physician in basket.
Handle all conflict resolution with patients, and families.
Contribute to community outreach, and UCLA UKEEP Events.
Update physician Curriculum Vitale, and bio.
Track all honorariums, and speaking events with pharmaceutical companies.
Patient Relations Liaison July 2015-April 2016
Patient Pathways/ Village Health
Provide education to hemodialysis patients once notified of admission into the hospital by the acute team. Continue to monitor the patient while admitted to the hospital. Work with hospital Case Managers in order to provide a safe discharge plan for renal patients upon discharge from the hospital by coordinating outpatient hemodialysis facility placements or by contacting the home facility to ensure the patient is able to resume hemodialysis once discharge is complete.
Coordinate patient placement in outpatient dialysis facilities
Assist with patient transition from hospital to dialysis facilities
Provide education and supporting educational materials to chronic kidney (CKD) acute kidney (AKI) and End Stage Renal Disease (ESRD) patient and their families
Build and maintain relationships with local dialysis clinics and hospital case managers as well as dialysis admissions teams.
Complete monthly reports, tracking daily placement and education activities.
Record patient data and document in hospital systems. Epic, All scripts, as well as Capella.
Conduct insurance verifications and initiate Single Patient Agreements (SPA) in order to determine placement coverage for outpatient placement.
Hemodialysis Technician Mar 2010 Aug 2014
Fresenius Medical Center Culver City, Ca
Offer extraordinary quality care to patients—providing a professional and caring atmosphere to instill confidence in treatments and service being provided. Comfort patients and families despite seriousness of challenges and health issues.
Provide supervision and instruction to technicians and laboratory assistants
Initiate and monitor patients during hemodialysis treatments
Assess lab work and provider instruction to ensure patient safety
Meet with doctors, patients and families to facilitate best possible treatment plan
Calibrate, maintain, and test equipment for compliance with regulatory standards
Organize low-cost, festive activities and celebrations
Other Hemodialysis Experience Jun 2002 – Feb 2009
Baldwin Hills Dialysis Los Angeles, CA Jan 2007 Feb 2009
Davita Dialysis Hawthorne, Ca Oct 2006 Oct 2007
Pacific Coast Dialysis Inglewood, Ca Jun 2002 Aug 2006
Customer Service Manager Jul 2000 Mar 2002
Office Depot Call Center Torrance, CA
Prepare persuasive sales presentations
Communicate product and service detail to perspective business and consumer clients
Address customer questions and concerns
Maintain customer records in computer order system
Education
Renal Technology (Hemodialysis) Los Angeles, CA May 2002
Locke High School – Los Angeles, CA Jun 1999
References Available Upon Request
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