**** * **** **. ********* 302-***-****

Casa Grande, AZ 85122 Email address: pritchettp50@,gmail.com

Patricia A Pritchett

Outlook Experienced in claims processing, mortgaging, research analysis. Motivated and customer service oriented; works with all levels of management.

Summary April /26/2021 to Present. Work at home. Arizona

Client Relationship Associate, contract with Randstad

Answering and assisting Vanguard investors with their questions

About financial products and service

11/25/2018 to 2/26/2021 Boscov Christiana, De.

Lead sales

Help customers with their purchases any questions they have

Open new charge accounts and take payments

Open and close register. Make sure the sales signs are correct

Help do the floor sets as new merchandise comes in

04/2018 to 11/19/2018 ADECCO Thru Citibank Newark. De.

Public Sector Division

Help with the delivery of mail by sorting to the correct area

Open mail and prepare it for scanning

Data entry

10/2016 to 04/2018. Talbots. Christina, De

Key holder

Open and close the store and cash register. Open charge accounts.

And take payments. Help restock the department. Making sure

the associates are helping the customers Assist store manager with

projects.

04/26/14 to 10/2016 Boscov’s Christina, De

Lead Sales Associate

Open and Close register. Help customers with their selection of merchandise. Layaways and take payments for credit cards. Help restock the floor. Assisting Managerial duties.

11/2012 to 09/2013 Bancorp Bank Wilmington, DE

Customer Service Representative

Receives inbound calls regarding their Health Savings Account

Registers customers for online website, assisted customers as needed

Help with the funding transfers if customers are having issues

10/2012 to 04/2014 Plow and Hearth Newark, DE

Retail Associate/Supervisor

Assist retail store manage in all day to day functions

Made sure all associates are spending time productively

Daily follow-ups on customer service issues

Store opening and closing procedures, key holder

Take initiative to learn all products and procedures

Maintain products brand on the floor display.

10/2010 to 05/2012 Pioneer Recruiter Wilmington, DE

Deed in Lieu Specialist

Manage the process of selling real estate within the investor and department guidelines.

Minimizing the losses on foreclosures through analysis, management liquidation of real estate owned properties Works with homeowners, realtors and internal management to review, negotiate, and approve deals for list price cut offers or counter offers on the property.

Coordinates Short Sales close with all parties including Title Company, buyer, seller and junior claim holder

03/2009 to 04/2010 Barclay Bank Wilmington, DE

Relationship Manager

Received inbound phone calls from customers, service their needs effectively and efficiently.

Cross sells the bank produces when appropriate

Assist in the Fraud department during overtime by taking calls

1/2008 to 3/2009 Liberty Mutual Insurance Voorhees, NJ

Auto Claims Technician

Reviews and administratively set up commercial lines claims for small property, contents and building claims or automobile property damages in software tracking system. Brief descriptions of the loss and confirmed coverage, conduct full investigation to determine coverage and liability. Take statements and speak to claimants, agents

Take statements and speak to Claimants, Agents and internal customers.

4/2005 to 1/2008 HSBC New Castle, DE

(813) 347-3073Licensing Specialist

Work with Insurance Agents by keeping their license update for Property and Casualty and Commercial Insurance.

Check to see if the agents need to have license in other States.

2002 to 2005 AmerisourceBergen Thorofare, NJ

Contracts and Chargeback Clerk 1

Analyze and submit and reconcile chargeback’s,

Analyze and send chargeback’s resubmission to the manufacture, Audit contract information for expiration dates, pricing and contract numbers.

2001 to 2002 Rollins Truck and Leasing Wilmington, DE

Employee Benefits Representative

Liaison between both the employee and Healthcare providers

Present clear and concise explanation of employee benefits. Handles and resolves complex customer’s complaints and problems

Education 1972 Woodstown High School Woodstown, NJ

Accreditations License for Auto Claim Adjuster in various States

Skills Knowledge of Medical Terminology, CPT-9 and ICD-9 codes, Microsoft Word, Microsoft outlook, Keyboarding, calculator, Internet and electronic mail

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