Claims Processor Community Service

Mechelle A. Gilbert MHA, CPC, CPB

**** * ****** **, ***** Mountain, UT, 84005 435-***-**** *************@*****.***

Professional Experience

CareerStep LLC, Lehi Utah September 2017 - February 2021

Instructor: Medical Coding and Billing

Oversaw and taught a student base of over 7000, in online based courses

Consulted with students through one-on-one phone sessions, emails, and other forms of media

Built and maintained course curriculum

Project management and work with effective leadership and teamwork

Performed quality assurance to keep materials updated and relevant to subject

Thorough knowledge of the code sets, ICD-10-CM, ICD-10-PCS, CPT and HCPCS

Convergys Corporation. Orem, Utah January 2015 - May 2017

Tier 2 Claims Processor and Customer Service Professional Supervisor

Oversew education of team of twenty Tier 1 claims processors

Regularly achieved 100% provider satisfaction

Team achieved high standard of quality

Resolved members’ concerns about policies on the Federal Exchange

Instructed members on the utilization of their policies

The Pet Clinic, Salem, Oregon June 2002 - December 2014

Certified Veterinarian Technician; Senior Team Lead

Oversaw and managed staff of ten employees

Executed education and quality control

Assured the proper care and treatment of patients

Education

Ashford University, Clinton, Iowa October 2013 - May 2015

Master’s degree in Health Care Administration

Dean’s list

Top 10%

Ashford University, Clinton, Iowa November 2010 - February2013

Bachelor of Arts in Health Care Administration

Magna Cum Laude

Dean's list

Top 10%

Community Service

Church of Jesus Christ of Latter Day Saints, Colorado, Oregon, and Utah Present

Over 20 years serving and teaching youth

Assist in implementing organized programs

Oregon Mounted Posse; Associated with Salem Saddle Club, Salem, Oregon May 2005 – December 2015

Served on Board of Directors for 8 years

Organized large fundraisers for over 100 participants

Oversaw membership records for over 300 individuals and families

Implemented policy changes that resulted in saving the organization over $10,000

Church of Jesus Christ of Latter Day Saints, Moscow, Russia November 2000 - May 2002

Led contacts through commitment patterns

Empowered individuals to make life choices

Oversaw the teaching of individuals and small groups up to 25

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