Education

Key Skills

SUNIL

RANA

Contact

#****/**,***-***,***

adnqg4@r.postjobfree.com

www.linkedin.com/in/sunilrana88

977-***-****

Work Experience

Handling team of 25 members,Daily Audits for online chat process,Live score updates and fedback sharing,Sharing reports and performance,Direct engagement with US

clients,Process improvements.

Communication

Decision Making

Time Management

Self-motivation

Conflict Resolution

Critical Thinking

Dependable

Flexible

Motivation

Teamwork

Associate Process Manager

2021

-

2014

Professional

Personal

A s s o c i a t e P r o c e s s M a n a g e r

eClerxPvt Ltd,IT PARK,CHD

Customer Relationship Manager

2014

-

2012

TATA Teleservices, Mohali, Punjab.

All types of troubleshooting for desktops and

laptops,Complaint management for client's issues,providing end to end resolutions to the clients.

Technical Support Associate

2012

-

2011

Sudha Services,Chandigarh.

handling technical/network complaints for TATA DOCOMO Backend process,To achieve and maintain SLA of

complaints,pay role in handling the complaints and Implementation.

Customer Support Associate

2010

-

2011

Tech Mahindra, IT PARK,CHD

2015

-

2012

Bachelor of Arts

Panjab University,Chandigarh.

2008

-

2006

CSE Diploma (3years)

LPPC, Derabassi,Punjab

Senior Secondary - CBSE,GMSSS-23,CHD

Secondary - CBSE,GMHS-28,CHD

Complaint management for Postpaid and Prepaid Non-Voice services,Complaint managerment for Prepaid voice

customers with call center handling,Publishing reports for NVS and Prepaid services,providing support Appellate process.

Contact this candidate