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Call Center Representative

Location:
Albany, NY
Posted:
July 14, 2021

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Resume:

Hello

Angela Marrero

** **** ******

Albany New York, 12204

518-***-****

Angela.marrero@adnqfu@r.postjobfree.com

Skills

Customer-oriented worker with excellent interpersonal and communication skills. Well time management, computer abilities such as Microsoft Office, Google Drive, Google Docs, as well as Social Media skills.

Experience

03/2017-11/2018

Salsa Latina, Albany, New York - Server/waitress

●Answered telephones and completed financial transactions

●Demonstrated genuine hospitality while greeting and establishing rapport with customers.

●Trained incoming staff regarding restaurant’s practices, culture and procedures.

Maintained high standards of cleanliness and sanitation.

08/2018-05/2019

Moliendo Cafe, Albany, New York - Server/waitress

●Shared knowledge of menu items

●Delivering quality service by creating a warm and welcoming environment.

●Engaged in friendly conversation with guests to build rapport and facilitate repeat business

●Offers customers efficient service to maintain high satisfaction.

06/2019-08/2019

Moscitello’s, Troy, New York - Server/waitress

●Collaborated with managers and coworkers to provide outstanding, well-informed customer service.

●Helped customers place orders, explained menu items and suggested appropriate options for allergy sufferers.

●Maintained clean and tidy areas by proactively collecting used items, trash, and wiping up spills.

●Guided guests through menus while demonstrating thorough knowledge of food, beverage and ingredients.

07/2019-01/2020

Erica’s tailoring, Albany, New York - Cashier

●Interpersonal written and verbal communications skills

●Telephone etiquette

●Organizing clothes, bagging and placing them in they’re correct spots.

●Cash handling skills

03/2020-current

Walmart, Latham, New York - Stocker

●Ability to complete heavy lifting tasks.

●Stocking shelves

●Checking for quality, damage and price accuracy

●Knowledge of product locations.

Education

09/2018- 06/2019

Hudson Valley Community College, Troy, New York -Associate of Science (Environmental Engineering)

I was in individual studies for classes in order to reach enough credits for courses in environmental engineering. Sadly I was unable to continue studies due to losing a previous job and not having funds to continue paying for classes.



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