Recovery Agent Back Office

RESUME

K RAJESHREDDY

Mobile No: +91-890*******

Email id: ******************@*****.***

Electronic city Phase-2, Bangalore-100.

OBJECTIVE:

To associate myself with a multinational organization by pursuing a challenging, dynamic, responsible and rewarding career and applying my professional expertise, skills and enthusiasm in a position for career growth in industry. Currently working in a Finance Company and seeking for Relevant Job to my profile.

ACADEMIC QUALIFICATION:

COURSE

UNIVERSITY/INSTITUTE

YEAR

PERCENTAGE

BSC

S.K.University,Anantapuram,A.P

2017

59

INTERMEDIATE

Royal Victory Junior College,Tirupati, A.P

2012

67.3

SSC

Raghavan Memorial High School,B.Kothakota,A.P

2009

59.6

CERTIFICATIONS:

Qualified/Certified in Training of DRA (Debt Recovery Agent) which was Conducted by IIBF Institute with Online Examination.

WORK EXPERIENCE:

Totally Having 4 Years of Experience in Voice and Non Voice by handling Calls like Inbound/Outbound Process, also experience with Verification Data, Sales&Collection Department.

1.Having 2.5 Year of Experience inKRAZYBEE SERVICES Pvt. Ltd. as Senior Operations Executive in Debt Management at Bangalore.

Dialing numbers to customers who are Delinquent of EMI.

Giving Awareness of Disadvantages and advantages of Over Due.

Educating the customers with Proper Script & Quality as per Company standards.

Closing the D-1 Cycle Data and Follow-up the customers based on their Feedback over the call.

In the addition taking part of Work as SOE and maintaining Team for Fast and smart work.

Communicating with team and Motivating them with Good Encouragement by giving best suggestions.

Clearing the Daily task which is allocated for the day.

Maintain debtor’s book to ensure that the debt status is accurate and latest.

Manage multiple accounts for delinquency and debt collection efforts.

Create trust relationships with debtors when possible to avoid future issues.

Plan course of action to recover outstanding payments.

2.Having 1.5 Year experience with Semi Voice and Back office operations, several campaigns like Outbound/Inbound, Verification & Complaint specialist in

HOME CREDIT INDIA FINANCE PVT.LTD at BANGALORE.

Managing a team of representatives offering customer support.

Identifying and assess customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Providing accurate, valid and complete information by using the right methods/tools.

Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Following communication procedures, guidelines and policies to maintain the Quality and Product rating.

Following up to ensure that appropriate actions were taken on customers’ requests.

Closing Back office data which was given by Management as additional task in the Part of Communication/work.

Maintaining good wrap-up with Customers and also managing call cost within period of time with Good Quality Score and Productivity.

TECHNICAL SKILLS:

MS Office

C Language Basics

Advance Excel

Java Basics

PERSONAL SKILLS:

Self-Confident.

Quick Learner.

Good at using the available resources.

Best at teamwork and management.

Smart thinking/Workmate.

INTERESTS/HOBBIES:

Listening music& Dance

Watching Movies

Travelling

Outdoor activities

Team or individual sports.

PERSONAL INFORMATION:

Name

:

KOTTALA RAJESHREDDY

Date of Birth

:

06/06/1993

Father’s Name

:

KOTTALA KRISHNAREDDY

Languages Known

:

English, Telugu,Hindi& Kannada

Nationality

:

Indian

Permanent Address

: #3-40,NallaGutlapalli (v),Obuladevaracheruvu (m),

Anantapuram,Andhrapradesh-515561

DECLARATION:

I hereby declare that all the above-furnished information is true to the best of my knowledge.

Place: BANGALORE

Date: Signature

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